Senior Solutions Engineer, Growth | Mid Atlantic or Southeast | Remote (Observability)

Location: United States (Remote); ideally Atlanta, Orlando, Miami, and/or Tampa. In-person onboarding is required.

Compensation: United States OTE of $204,000–$254,000, plus Restricted Stock Units.

Company

Technology startup providing a fully managed observability platform built on open source and open standards, with customers across more than 10,000 organizations and team members in 40+ countries.

What you will do

• Partner with Sales to communicate the product value proposition, vision, and strategy to customers.
• Own technical customer engagements and support the closing of high-velocity opportunities through technical expertise and competitive knowledge.
• Deliver product and technical presentations, demonstrations, hands-on enablement, and technical evaluations.
• Maintain feedback loops with customers and internal teams about products and the competitive landscape.
• Drive product conversations based on customer needs and problems.
• Improve documentation and create blog posts, videos, knowledge base articles, and other enablement materials.

Requirements

• 5+ years of technical pre-sales experience, ideally with open source technologies or in the metrics/monitoring space.
• Strong judgment, collaboration, and leadership for varied and complex startup responsibilities.
• Ability to work and collaborate with an international team in a remote-first environment.
• Excellent written and oral communication skills, including the ability to articulate the product value proposition and technical advantages.
• Ability to solve technical challenges and develop creative customer solutions.
• Technical mindset and desire to grow technically.
• Self-motivation, initiative, and creativity.

Nice to have

• Experience with open source technologies or metrics/monitoring.
• Recent coding bootcamp graduation, or previous post-sales or engineering experience.
• Location in Atlanta, Orlando, Miami, and/or Tampa.

Culture & Benefits

• 100% remote company with a global, collaborative culture based on transparency, autonomy, trust, and open-source values.
• High-growth environment with career growth pathways and empowered teams.
• Transparent communication, approachable leadership, and regular company-wide updates.
• 30 days of annual leave per year, including 3 Grafana Shutdown Days, subject to local legislation.
• Restricted Stock Units included with all roles.
• In-person onboarding with new colleagues.