Ecosystem Operations Specialist (AI)

Location: Remote, Canada or Remote, United States

Salary: $86,400–$146,400 USD base salary annually for United States residents; bonuses, equity, and benefits are excluded.

Company

hirify.global provides an intelligent orchestration platform for DevSecOps that helps organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Execute partner-sourced and partner-influenced workflows, including account and opportunity setup, deal registrations, cloud co-sell referrals, validation, routing, approvals, and standard issue resolution.
• Process partner quote requests, purchase orders, marketplace transactions, and two-tier transactions with distributors, resellers, and cloud providers.
• Guide partners, distributors, sellers, and Ecosystem Sales Managers on attribution, program compliance, post-sales support, and operational questions; route commercial, policy, contractual, pricing, payment, and systems exceptions.
• Execute and improve partner program workflows covering onboarding, licensing, certifications, rebates, eligibility, authorization letters, channel price files, notifications, documentation, and compliance reporting.
• Monitor Salesforce and partner-management data, support month-end close and recurring data controls, and build dashboards and business updates covering backlog, aging, turnaround time, approvals, pipeline, attribution, data quality, compliance, and process health.
• Investigate root causes, test process and system changes, support automation and self-service improvements, maintain documentation, and deliver operational training and communications.

Requirements

• Relevant experience in partner operations, sales operations, deal desk, order management, finance operations, or a similar revenue operations environment, including direct support for sales or partner sales teams, distributors, and partners, plus an interest in hirify.global and open source software.
• Experience with enterprise quote-to-cash processes and configure, price, quote tools or other commercial systems in a channel or partner context.
• Experience with Salesforce and partner-management systems or portals.
• Strong analytical skills, including advanced spreadsheets, dashboard building in Salesforce or business intelligence tools such as Tableau, and translating data into clear recommendations.
• Hands-on experience using generative AI tools to improve operational productivity, quality, or scale, including writing effective prompts, assessing when human review is needed, and sharing useful approaches.
• Strong problem-solving skills, attention to detail, prioritization, issue investigation, exception identification, escalation, process improvement, and automation experience.
• Clear written and verbal communication for technical and non-technical audiences, including process documentation, enablement materials, and collaboration across Sales, Ecosystem, Programs, Deal Desk, Finance, Legal, Billing, and Systems.

Nice to have

• Experience with Impartner or similar tools, SQL, or Snowflake.

Culture & Benefits

• Fully remote work with location-based eligibility requirements for specific roles.
• Benefits supporting health, finances, and well-being, including flexible paid time off and parental leave.
• Equity compensation and an employee stock purchase plan.
• Growth and Development Fund and Team Member Resource Groups.
• AI is expected to be used as a core productivity multiplier in daily workflows.