Loyalty Operations Associate (AI)

Location: Remote - US. The role is remote within the United States and may require obtaining a gaming license issued by the appropriate state agency.

Salary: $54,400–$68,000 USD base salary annually, plus bonus, equity, and benefits as applicable.

Company

hirify.global is a publicly traded technology company headquartered in Boston and operating as a regulated gaming company.

What you will do

• Build and configure bonus offers according to promotion rules.
• Test eligibility, rewards, player messaging, functionality, and offer mechanics before launch.
• Identify and troubleshoot offer issues with cross-functional teams.
• Coordinate with CRM and Marketing on audiences, messaging, terms, timing, and requirements.
• Monitor live promotions and help resolve issues to minimize player impact.
• Improve offer setup, testing, and monitoring through automation, AI tools, and process updates.

Requirements

• At least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field.
• Experience with promotional offers or rules-based systems and the ability to follow requirements accurately.
• Strong attention to detail and problem-solving skills.
• Experience using data, reports, and operational tools to monitor performance.
• Strong communication and organizational skills, with the ability to collaborate across teams and manage multiple priorities.
• Interest in using AI tools and technology to improve processes and operational efficiency.

Nice to have

• Familiarity with SQL, Sigma, or Tableau.

Culture & Benefits

• Remote work within the United States.
• Bonus, equity, and benefits may be provided in addition to base salary.
• Support and guidance are provided for the gaming license process when relevant to the role.