Senior Manager, Strategy & Operations (Consumer Protection Team) (FinTech)

Location: Hybrid, with on-site expectations of 3 days per week at the New York Headquarters. Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2–3 days per week in local offices. Candidates outside the NY/NJ area may be eligible for relocation assistance.

Base salary: $184,000–$230,000 USD for Tier 1 NYC/Bay Area markets; $155,000–$195,000 USD for Tier 3 Salt Lake City. Pay is adjusted based on geographic market conditions.

Company

hirify.global is a growth-stage FinTech company building a payment layer for household financial obligations, enabling customers to see, split, and pay bills while eligible on-time payments can help build positive credit history.

What you will do

• Partner with the Senior Director of the Consumer Protection Team to set strategy and translate it into near-term goals and execution frameworks.
• Identify and quantify customer experience challenges, work with Analytics and Data Science to test hypotheses, and build lasting insight infrastructure.
• Partner with Product Managers and functional leads to prioritize customer experience initiatives across the business.
• Prepare executive-level reports and facilitate strategic reviews with senior stakeholders.
• Manage a diverse portfolio of projects, adapting to shifting priorities and delivering with speed and productivity.

Requirements

• 5+ years of relevant work experience, ideally in management consulting and/or Strategy & Operations, Business Operations, or Chief of Staff roles at high-growth companies.
• Entrepreneurial mindset and comfort with ambiguity and the pace of 0-to-1 building.
• Ability to maintain composure in fast-paced environments with competing priorities.
• Strong conceptual thinking, with the ability to move from strategy to execution and make ambiguous problems tractable.
• Strong bias for action, obsessive attention to detail, and a high bar for work quality.
• Well-honed interpersonal skills and the ability to drive results through others while maintaining strong relationships.
• Excellent written and verbal communication skills, including the ability to distill complexity into clear, executive-ready narratives.
• Strong analytical ability, including identifying relevant metrics and rigorously interrogating data independently and through others.
• Demonstrated AI fluency, including active use of AI tools to accelerate analysis, improve workflows, and support better decisions.
• Genuine commitment to improving outcomes for customers.

Nice to have

• SQL proficiency.

Culture & Benefits

• Inclusive culture focused on diverse perspectives, curiosity, determination, empathy, and self-awareness.
• Collaboration with employees across the United States, Australia, Canada, and South America.
• Hybrid work with local office attendance for roles posted in New York, San Francisco, and Salt Lake City.
• Relocation assistance may be available for candidates outside the NY/NJ area.
• Equal opportunity workplace.