Forward Deployed Engineer, Triage (NYC)

Location: Hybrid; must live within commuting distance of the New York City office.

Salary: $115,000–$135,000 per year for candidates located in the United States; compensation may differ outside the U.S.

Company

hirify.global builds Voice AI models for voice applications, processing more than 2 million hours of audio daily and serving thousands of customers.

What you will do

• Own customer accounts spending up to $50K per year, diagnose integration issues, unblock customers, and identify accounts ready to grow.
• Build, iterate, and manage internal and customer-facing agents for support and operations.
• Resolve escalations from the chat agent and improve the agent so it handles similar cases in the future.
• File actionable bugs and feature requests and translate customer feedback into product changes with Engineering and Research.
• Improve documentation and SDKs by fixing sources of customer confusion.

Requirements

• 2+ years of experience in a technical, customer-facing role, such as solutions engineering, technical support, developer relations, or software development; 1 year may be considered for candidates with a strong solutions background.
• Proficiency in at least one programming language; Python is preferred and other languages are considered.
• Daily use of coding agents such as Claude Code or Codex, with real projects shipped using them; ability to manage context across long tasks and verify agent output before it reaches customers.
• Experience with REST APIs and ability to read and debug customer code.
• Strong written communication skills, as most work happens in Slack.
• Ability to understand a customer use case and map it to the capabilities of the API.

Nice to have

• Experience building an agent or automation relied on by other people.
• SQL.
• Experience with speech, audio, or Voice AI products.

Culture & Benefits

• Small, lean team with significant individual ownership and impact.
• Meritocratic environment with limited bureaucracy and direct access to tools and information.
• Hybrid work alongside the team in the New York City office.
• Competitive equity grants and 100% employer-paid benefits.
• 401(k) match of up to 4% for U.S.-based full-time team members.

Hiring process

• Selected candidates should review hirify.global's guidance on the use of AI in the interview process.
• Salary determination considers relevant experience, technical depth, demonstrated skills during interviews, and internal equity.