Manager, Implementation Management (TravelTech)

Location: Remote - US

Base pay range: $102,000–$140,000 USD annually. Compensation may also include equity and, depending on the role, an annual bonus.

Company

hirify.global is an AI-native intelligent travel platform serving business travel, group travel, human agents, and AI agents, with more than 40,000 customers and nearly 2 million travelers.

What you will do

• Craft and execute implementation strategies for important new customer opportunities valued at $200K–$1M, driving adoption across hirify.global’s full product suite during the first months on the platform.
• Partner with Sales and Account Management to deliver a seamless transition from signed contract to first booking.
• Feed implementation blockers and field patterns back to Product and hirify.globalering to improve the implementation motion.
• Lead Implementation Managers through live deployments, workload and milestone reviews, coaching, and scalable process development.
• Act as the senior implementation voice for strategic opportunities by leading customer meetings, delivering training, and ensuring a clean handoff to the dedicated Account Manager.

Requirements

• 4+ years of hands-on experience in implementation, customer success, account management, or technical program management at a B2B SaaS, travel, or fintech platform, including 1+ year leading a team or formally mentoring individual contributors.
• End-to-end ownership of customer onboarding and implementation, including translating customer requirements into tailored rollout plans that drive adoption across a full product suite.
• Comfort serving as the senior customer-facing voice on a deal.
• Experience with configuration and rollout planning, mutual success plans, adoption benchmarks, and go-to-market handoffs across Sales, Account Management, and Support.
• Ability to hold a team to a high customer-engagement cadence of approximately 15 customer meetings per week per individual contributor.
• Strong problem-solving skills, ability to anticipate customer needs and remove friction, and ability to build conviction through consultative conversations.
• Ability to thrive in a fast-paced environment where the playbook is still being refined and to deliver results through live deployments.

Nice to have

• Experience with corporate travel, expense, or spend management platforms.

Culture & Benefits

• Full ownership, an ambitious pace, and opportunities to work with high-caliber colleagues.
• Hybrid-hub model with environments supporting both office-based and fully remote work, depending on the role.
• Equity for all employees.
• Some roles may include bonuses or commissions.
• Perks and benefits vary based on employment type, location, and other factors.

Hiring process

• Applications are accepted through February 20, 2027, or until the role is filled; applications may be reviewed before the deadline.
• The recruiter shares the complete compensation package as the process progresses.