Senior Manager Business Operations

Location: Las Vegas, NV; onsite

Salary: $125,000–$180,000 USD per year

Company

hirify.global develops immersive experiences, advanced technology, media, live sports and entertainment networks, and streaming products, including the Sphere venue in Las Vegas.

What you will do

• Design, implement, and continuously improve cross-functional workflows for Venue Operations.
• Build and maintain operational playbooks, SOPs, and documentation for recurring venue processes.
• Use quantitative and qualitative data, guest feedback, and business insights to identify improvements, implement enhancements, and monitor results.
• Support Food, Beverage, and Merchandise operations through process documentation, KPI analysis, and customer feedback analysis.
• Document operational issues and escalations with Venue Operations to support timely resolution and stakeholder communication.
• Develop frameworks, dashboards, and KPIs that provide leadership with real-time visibility into operational health and business performance.

Requirements

• 5–7 years of experience in Business Operations.
• Client relationship management and vendor management skills.
• High expertise in quantitative and qualitative business data analysis and reporting.
• Ability to produce timely, synthesized, easily understood reports, slide decks, and other deliverables demonstrating critical thought.
• Ability to schedule, prioritize, and manage numerous simultaneous projects.
• Ability to operate effectively and collaboratively across different functions and levels in a matrixed organization.
• Ability to work with a high degree of independence.
• Excellent verbal and written communication skills, with the ability to interact effectively with all levels of management.

Nice to have

• Professional services experience and/or business operations experience.

Culture & Benefits

• Professional development resources support employee upskilling, career growth, and skill development.
• Growth and long-term career development are emphasized.
• Onsite work includes adherence to appearance and presentation guidelines.
• The employer provides equal employment opportunities and considers reasonable accommodation requests.