Strategy & Operations Associate (AI)

Location: Atlanta, Georgia, United States

Salary: $110,000–$130,000 USD gross annual base pay

Company

hirify.global operates a global marketplace for buying and selling tickets to live events, serving customers in 195 countries through hirify.global and viagogo.

What you will do

• Connect customer outcomes, service quality, productivity, staffing, and training data to clarify performance and support decisions.
• Build forecasts and capacity models for headcount, schedules, budgets, and partner support across channels and markets.
• Analyze customer interactions and operational results, identify improvement opportunities, and collaborate with quality, coaching, training, and knowledge teams to test changes.
• Prototype AI and automation solutions for reporting, large-scale interaction evaluation, and faster access to reliable information.
• Own ambiguous projects end to end, from defining the problem and validating data through recommendations, stakeholder alignment, implementation, and results.
• Establish shared metrics, definitions, dashboards, and review routines for internal teams and global partners.

Requirements

• Experience solving operational or strategic problems and helping implement solutions; relevant backgrounds include business operations, analytics, consulting, customer operations, or similar work, with roughly 2–5 years of experience as a useful guide.
• Strong SQL and spreadsheet skills, plus experience building dashboards or other decision-support tools.
• Ability to work with imperfect data, check data quality, identify meaningful signals, explain uncertainty, and make sound recommendations.
• Curiosity about AI and automation, with experience using these tools to improve a reporting process, workflow, or analysis.
• Clear communication skills and the ability to move work forward across teams when problems are not fully defined.
• Ability to consider both customer experience and the people and resources required to deliver operational outcomes.

Culture & Benefits

• Environment focused on accelerated skill and knowledge development, with autonomy to lead large-scale experiments and tests.
• Competitive base compensation, equity, and performance-linked upside.
• Unlimited flexible time off.
• Benefits package including a 401(k), health, vision, and dental insurance, paid parental leave, and comprehensive health benefits.