SMB Account Manager

Location: Remote, Canada. Visa sponsorship or assistance is not offered. Communication and resumes must be submitted in English.

Company

hirify.global is a global network of business, design, and technology talent that helps companies scale teams on demand through specialized talent, global hiring and payroll, and AI-driven services.

What you will do

• Own a portfolio of SMB accounts as the primary advisor, driving retention, growth, and client success.
• Lead discovery conversations, diagnose business needs, assess account health, and create proactive account plans.
• Expand accounts across specialized talent, HireGlobal global hiring and payroll, and hirify.global services.
• Manage expansion opportunities from qualification through proposal, negotiation, and close, maintaining accurate pipeline and forecast data in Salesforce.
• Own the client experience across active engagements, resolve issues, and coordinate with Talent Operations, Delivery, HireGlobal, and services experts.
• Review calls, apply feedback, contribute learnings, and mentor new team members as experience develops.

Requirements

• Bachelor’s degree required.
• 3+ years of B2B account management or sales experience with a demonstrated history of meeting or exceeding revenue-based quotas.
• 1+ years of experience in software consulting or tech sales, with proficiency navigating the software project lifecycle.
• Experience growing and retaining existing client accounts, proactively creating and closing expansion opportunities, reaching new decision makers, and connecting business needs to additional solutions.
• Experience managing multiple accounts in parallel while maintaining momentum as other teams complete necessary work.
• Ability to translate client business objectives into recommendations and actionable project scopes.
• Experience maintaining accurate pipeline, forecast, and account data in a CRM.
• Outstanding written and verbal communication skills, including clear communication over Zoom and Slack.
• Ability to thrive in a fast-paced, rapidly growing company while managing diverse clients and competing deadlines; exceptional time management is required.

Nice to have

• Exposure to a sales methodology such as MEDDPICC, Challenger, SPIN, Sandler, or similar.
• Experience selling multiple product or service lines into the same account.
• Familiarity with global hiring, EOR, or payroll concepts.
• Familiarity with modern sales tooling, including AI-assisted research, call review, and CRM workflows.

Culture & Benefits

• Fully remote work with team members based around the globe.
• Fast-paced, high-performance environment focused on innovation, collaboration, authenticity, and client success.
• Structured onboarding with model, product, vertical-specific, sales, mock-call, and role-play training.
• Ongoing feedback, call reviews, coaching, and opportunities to develop consultative selling skills.
• Opportunities to mentor new team members and progress toward senior-level partnership responsibilities.

Hiring process

• Initial onboarding includes learning hirify.global’s model, meeting cross-functional colleagues, and reviewing recorded client calls.
• Training includes mock calls and role-play scenarios, followed by participation in client calls and portfolio planning.
• Interview assessment focuses on consultative discovery, proactive ownership, business acumen, account discipline, client-centricity, collaboration, and learning mindset.