Account Manager (SaaS)

Location: Toronto, Ontario, Canada; hybrid role requiring in-office presence as needed.

Salary: CAD 90,000–100,000 per year plus commission.

Company

hirify.global is a high-growth SaaS company providing a no-code risk management and risk intelligence platform for organizations, operating as a business within Kroll.

What you will do

• Grow existing customer accounts through cross-selling, expansion, upselling, and customer retention.
• Use consultative and solutions-based selling to identify customer needs, solve business problems, and recommend customer-centric solutions.
• Develop account growth plans, build business cases, maintain customer relationships, and serve as the point of contact for assigned accounts.
• Collaborate with Account Executives, Sales Engineers, Customer Success, Product, and other internal stakeholders throughout the sales cycle and during customer onboarding.
• Forecast and track account metrics, maintain accurate CRM records, map decision-makers and stakeholders, and document customer transactions.
• Monitor and analyze customer product usage while tracking measures including win rate, recurring revenue, user licenses, gross revenue, lead-to-opportunity conversions, demos, and discovery calls.

Requirements

• 2–5 years of related sales experience within a SaaS company.
• Experience working in a high-initiative, high-autonomy environment and demonstrated resourcefulness in solving problems.
• Ability to solve business problems with technology and anticipate customer needs, establish clear goals, build loyalty, and facilitate rapport.
• Strong relationship-building, commercial, organizational, forecasting, and customer-facing skills.

Nice to have

• Exposure to or knowledge of Security & Investigations.
• Experience with marketing automation tools.

Culture & Benefits

• Hybrid flexibility with the option to work remotely or in the office according to role needs, supported by trust and autonomy.
• Health, dental, and vision benefits fully paid from the first day.
• External learning budget, workshops, e-learning, career development opportunities, and a coaching program for managers.
• Open vacation policy, with most employees taking approximately 3–4 weeks off annually.
• Parental leave including 100% top-up for 15 weeks for new parents and five additional weeks of pregnancy leave for birth mothers.
• RRSP matching up to 2.5%, in-office snacks and beverages, and team socials.

Hiring process

• Qualified candidates will be contacted as the recruitment process progresses.
• Accommodation is available during the recruitment process for candidates with disabilities.