Key Account Manager (Logistics)

Location: Mississauga, Ontario, Canada; hybrid work model with 2 in-office days and regular travel to customer sites and industry networking events.

Company

Canadian freight and logistics software business providing freight-matching and transportation technology solutions for carriers, brokers, and shippers.

What you will do

• Serve as the main liaison for assigned enterprise customers and build long-term partnerships.
• Manage renewals, pricing discussions, sales initiatives, retention, and revenue growth across the account portfolio.
• Maintain accurate forecasts, renewal timelines, revenue projections, CRM records, leads, opportunities, and meeting notes.
• Develop strategic account plans, conduct quarterly business reviews, and identify upsell, cross-sell, and new enterprise business opportunities.
• Analyze account performance and provide clients with relevant insights, recommendations, and solutions.
• Collaborate with product, marketing, customer service, and other internal teams to ensure a seamless client experience.

Requirements

• Bachelor’s degree in business or a related field.
• 5+ years of experience in account management, client services, or a related role, focused on managing enterprise-level accounts.
• Experience managing contract renewals, pricing conversations, customer retention, sales, negotiation, and meeting or exceeding revenue goals.
• Strong forecasting and pipeline management skills, including accurate revenue projections and renewal timelines.
• Experience conducting quarterly business reviews with enterprise customers at an executive level.
• Experience working with complex customers and professionally challenging their thinking.
• Strong interpersonal, communication, relationship-building, client expectation management, attention to detail, and execution skills.
• Experience with Salesforce CRM.
• Ability to multitask and adapt quickly in a fast-paced environment; willingness to travel regularly to customer sites.
• Ability to build rapport with team members, customers, and prospects, with a proactive and creative approach to engaging prospects.

Nice to have

• Bilingual English/French capability.

Culture & Benefits

• Flexible hybrid work model with 2 in-office days.
• Comprehensive benefits, annual performance bonuses, and an employee recognition program.
• 50% RSP matching, stock purchase options, and paid vacation.
• Collaborative, diverse workplace with team-building, networking, social responsibility, fundraising, and environmental initiatives.
• Access to innovative tools and systems in the freight, logistics, and transportation technology sector.
• Work environment centered on integrity, ownership, humility, continuous improvement, and customer centricity.