Application Support Manager (AI)

Location: On-site in Westminster, Colorado, or Lake Oswego, Oregon, United States. Travel requirement: 1–2 weeks per year.

Salary: $85,900–$118,100 per year, plus bonus eligibility and comprehensive benefits.

Company

hirify.global is an industrial technology company delivering solutions that connect the digital and physical worlds across construction, geospatial, government, transportation, and other industries.

What you will do

• Lead, mentor, and develop a high-performing SaaS application support team.
• Implement AI agents and Large Language Models to automate routine tasks and optimize support workflows.
• Collaborate with Engineering, Product, and Sales to represent customer needs and drive product improvements.
• Oversee daily support queue operations, monitor key metrics, and manage complex customer escalations.
• Analyze support trends and case drivers to improve processes and establish service standards.

Requirements

• 5+ years of experience in customer application support within a SaaS product environment.
• 3+ years of experience in team leadership or management.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to maintain focus, lead empathetically, and adapt in a fast-paced environment.
• Ability to work on-site in Westminster, Colorado, or Lake Oswego, Oregon.

Nice to have

• Familiarity with accounting workflows and concepts.
• Hands-on experience implementing AI tools or Large Language Models in customer support.
• Experience introducing new workflows and driving continuous improvement.

Culture & Benefits

• Collaborative, supportive environment focused on belonging, innovation, and growth.
• Medical, dental, vision, life, and disability benefits.
• Time off plans, retirement plans, and paid parental leave.
• Health, dependent care, and commuter tax savings plans may be available.
• Employee Stock Purchase Plan and bonus eligibility.

Hiring process

• Submit an online application through the Apply Now button.
• Applications are accepted on an ongoing basis until the position is filled.