Senior Customer Service Manager

Location: On-site in Braselton, Georgia, United States; relocation assistance is available for qualified candidates.

Company

hirify.global is a family-owned distributor of shipping, industrial, and packaging materials with more than 9,800 employees across 14 locations in North America.

What you will do

• Manage day-to-day operations of a 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads, and representatives to deliver exceptional customer service and support company culture.
• Review daily and weekly performance reports and recommend operational improvements.
• Recruit, retain, and motivate staff to maintain high customer service standards.
• Manage personnel matters, including performance reviews and coaching.

Requirements

• Bachelor’s degree.
• 5+ years of experience in customer service operations and/or management.
• Demonstrated leadership skills to coach, develop, and motivate a high-performing team.
• Effective communication with the team, colleagues, management, and other departments.

Culture & Benefits

• Full health insurance coverage and a 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs, paid holidays, and generous paid time off.
• Tuition assistance for professional continuing education.
• Clean, modern facilities, a fitness center, and maintained walking trails.
• Drug-free workplace; all new hires must complete a pre-employment hair follicle drug screening.
• All positions are on-site.