Senior UX Writer and Product Content Producer

Location: Hybrid, Torrance, California, United States

Company

hirify.global's Digital Product team develops digital experiences for customers and distributors.

What you will do

• Write end-to-end UX content for onboarding, enrollment, shopping, checkout, account management, navigation, forms, system messages, notifications, and transactional communications.
• Simplify complex workflows, business rules, requirements, validation rules, alternate states, and error recovery while reviewing implemented experiences for accuracy.
• Develop consumer-facing copy for promotional pages, homepage sections, and product or feature highlights in partnership with Marketing, including review and approval before publication.
• Collaborate with Product Design, Product Management, Research, and Engineering throughout discovery, journey mapping, design, testing, launch, and optimization.
• Develop shared terminology, voice and tone guidance, reusable content patterns, and design-system documentation.
• Use research, analytics, user feedback, usability testing, and content experiments to identify friction and improve comprehension, task completion, error recovery, abandonment, and support needs.

Requirements

• 5–8 years of experience in UX writing, product content design, or a closely related discipline, with substantial experience contributing to shipped digital products.
• Portfolio demonstrating end-to-end product content work, including the user problem, contribution, decision rationale, and outcomes or lessons learned.
• Strong understanding of user-centered design, usability, information hierarchy, and interaction patterns; ability to write clear, concise, actionable content for mobile and responsive experiences.
• Ability to balance task-oriented UX writing with distinctive voice and personality, choosing expressive language or simplicity according to context.
• Experience designing content for multi-step journeys, forms, transactional flows, and complex system states, and simplifying business or technical requirements into user-facing language.
• Ability to develop terminology, content patterns, and guidance across an interconnected product experience, including contributions to a design system, style guide, or terminology framework.
• Experience collaborating with Product Design, Product Management, Research, and Engineering throughout the product development lifecycle, and using qualitative research and quantitative signals to improve content.
• Working knowledge of plain-language and digital accessibility principles; ability to apply mobile-first and localization practices across devices, languages, and markets.
• Ability to learn and consistently apply approved market-specific health and wellness terminology and content requirements, escalating wording or claims for review when needed.
• Excellent collaboration, communication, and stakeholder management skills; ability to explain recommendations, navigate challenging requirements, manage multiple priorities, and maintain detail and consistency.
• Experience with collaborative design tools such as Figma and documenting content for implementation.
• Bachelor's degree in a relevant field or equivalent practical experience.

Nice to have

• Experience writing consumer-facing digital content and collaborating with Marketing on promotional messaging, content reviews, and approvals.
• Experience supporting global products and collaborating with localization teams.
• Experience with e-commerce, account management, onboarding, enrollment, or other complex transactional experiences.
• Experience working with Legal, Compliance, or other review stakeholders on product content.
• Experience writing health and wellness content or adapting content to market-specific terminology and claims requirements.
• Experience mentoring peers or helping cross-functional teams improve UX writing practices.

Culture & Benefits

• Hybrid work environment within the Digital Product team.
• Eligible U.S. employees receive medical, dental, vision, HSA, FSA, life, disability, and employee assistance benefits.
• Benefits include a 401(k) plan, wellness incentive program, employee stock purchase plan, supplemental insurance, and pet insurance.
• Paid time off includes U.S. holidays, floating holidays, vacation, sick time, volunteer time, parental leave, bereavement leave, personal leave, and voting time.