Platform Creator Activation Specialist (E-commerce)

Location: Remote in the United States; work during U.S. EST hours with a start time no later than 10:00 AM EST.

Salary: $85,000–$96,000 USD per year.

Company

hirify.global is a food marketplace and delivery platform connecting chefs with customers through ready-to-eat meals and chef-managed food businesses.

What you will do

• Onboard and activate new chef-creators, creator brands, and products by preparing customized materials, tracking timelines, and meeting launch dates.
• Provide creator education and front-line support through voice, email, chat, and video.
• Review, process, and maintain onboarding documentation in line with hirify.global standards and guidelines.
• Coordinate with internal teams on requirements, policies, workflows, and follow-ups to ensure smooth onboarding.
• Identify process improvements, support audits and reporting, and contribute to special projects and service improvements.
• Manage creator relationships from onboarding kickoff through the 9–12-week launch period before transition to Account Management.

Requirements

• 1+ years of experience in onboarding or account activation for a culinary physical product business, or relevant post-secondary education or training in a culinary or foodservice management school.
• Experience managing multiple clients or accounts simultaneously and proven customer relations skills.
• Excellent verbal and written communication skills and a professional demeanor with creators, internal teams, and stakeholders.
• Excellent organizational and time management abilities; able to multitask and work under pressure.
• Proficiency with Google Suite, project management tools, and data visualization platforms.
• Experience in administrative, operational, or supervisory roles.
• Ability to work remotely during U.S. EST hours, starting no later than 10:00 AM EST.
• Curiosity, enthusiasm for learning, empathy, accountability, flexibility, and a collaborative approach.
• Ability to guide creators toward success during their initial platform launch and refine and scale implementation processes.

Nice to have

• Prior experience and comfort in a phone- or chat-based customer support environment.
• Familiarity with food production, culinary brands, and chef-driven businesses.

Culture & Benefits

• Remote work environment with a focus on creator support, professional growth, and collaboration.
• Health insurance, paid family leave, and compassionate leave of 3–5 days when needed.
• 401(k) plan and unlimited paid time off.
• Four-week paid sabbatical after five years with hirify.global.
• Monthly hirify.global meal credits and wellness perks, including fitness subsidies.
• AI-forward workplace with enterprise access to ChatGPT and Claude, plus a personalized Spanish coach.