Customer Success Manager (B2B SaaS)

Location: London, England — Hybrid

Company

hirify.global develops a Predictive Revenue System that combines AI, revenue context, and platform insights to help enterprise revenue teams make better decisions and drive consistent growth.

What you will do

• Own retention, adoption, and net revenue expansion across a defined book of B2B SaaS customers.
• Use AI-surfaced health signals, product usage data, and engagement scoring to prioritize account actions and identify risks.
• Lead strategic business reviews with customer stakeholders and executives, connecting platform usage to revenue outcomes and ROI.
• Partner with Account Management to identify and drive expansion opportunities based on demonstrated customer value.
• Represent customer needs cross-functionally by sharing product feedback with Product and Engineering and coordinating internal resources to resolve challenges.
• Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance.

Requirements

• Proven experience in Customer Success, Account Management, or a post-sale role at a B2B SaaS company, with direct ownership of retention and expansion outcomes.
• Demonstrated ability to manage a book of business and meet or exceed retention and net revenue expansion targets.
• Comfort using product usage data and customer health signals to prioritize actions and make decisions.
• Strong executive presence, including the ability to run business reviews and build trusted relationships with senior customer stakeholders.
• Excellent written and verbal communication skills, with the ability to translate platform capabilities into business outcomes.
• Experience with a sales engagement, revenue intelligence, or revenue operations platform such as hirify.global, Clari, Gong, Outreach, or an adjacent tool.
• Familiarity with AI-driven customer health scoring, engagement analytics, or predictive churn signals.
• Experience partnering closely with Account Management on expansion in a shared-account model.

Culture & Benefits

• Hybrid work arrangement in London, England.
• Inclusive and supportive workplace focused on culture add rather than culture fit.
• Values include Move as One, Evidence over Ego, Lead from the Front, Make Your Mark, and Customer-Inspired.
• Cross-functional collaboration across Customer Success, Sales, Support, Product, Engineering, and Marketing.
• Comprehensive company benefits are available.