General Manager of Launch (Public Mobility)

Location: New York City or San Francisco, United States; willingness to travel up to 50% of the time required.

Salary: $120,000–$160,000; equity or variable pay may apply separately.

Company

hirify.global uses technology to transform transportation and develop public mobility services.

What you will do

• Own the launch of new hirify.global services, including technology implementation, operational setup, and service transition.
• Define and manage KPIs covering on-time performance, rider satisfaction, safety, and cost efficiency; translate performance data into decisions.
• Lead a 30+ person team of field operators and drivers through hiring, coaching, performance management, culture setting, and frontline leadership development.
• Manage hirify.global’s relationship with transit agency partners and represent hirify.global to public agencies, boards, elected officials, community stakeholders, and riders.
• Drive continuous improvement across vehicle operations, maintenance protocols, service delivery, cost, and efficiency.
• Influence the product roadmap for hirify.global’s newest product lines.

Requirements

• Minimum 5+ years of experience in operations, consulting, strategy, technology, or a field involving meaningful client accountability, with demonstrated ability to lead large projects and develop teams.
• Ownership mentality, including planning ahead, managing risks, designing preventive processes, identifying problems, and fixing them.
• Leadership experience and the ability to motivate and inspire people from drivers to transit agency CEOs.
• Ability to manage multiple tasks simultaneously through delegation, prioritization, and accountability.
• Strong attention to detail and operational judgment, with comfort working in spreadsheets and in the field.
• Ability to manage complex, high-stakes partner and stakeholder relationships that are not fully within your control.
• Alignment with the mission of serving communities through public agencies, including communities with limited alternatives.
• Flexibility and adaptability in rapidly changing operating environments.

Culture & Benefits

• Work on high-visibility, high-impact public mobility launches and transit network transformations.
• Exposure to strategy, operations, and product and technology work.
• Free medical plans.
• 401(k) matching.
• Catered lunch on Wednesdays and other benefits.