Operations Manager (Hospitality)

Location: Chicago, Illinois; regular travel between stores within the market. Full-time schedule of 50 hours per week, 5 days of availability, including 2 peak days, usually Friday, Saturday, or Sunday.

Annual base salary: $100,000–$130,000. Final compensation depends on experience, skills, qualifications, and location; the role may also include benefits, paid time off, and other perks.

Company

hirify.global is a food and beverage brand focused on elevated products, detailed customer experiences, and memorable hospitality across multiple cities.

What you will do

• Lead an area of 5+ stores and the General Managers responsible for them.
• Coach GMs to maintain hospitality standards, close operational gaps, and improve customer and employee experiences.
• Own area P&L performance, including sales forecasting, labor planning, headcount, transfers, rotas, and inventory controls.
• Develop GMs through training pathways, regular 1:1s, feedback, hiring, promotions, and succession planning.
• Turn around underperforming stores and support new store launches.
• Roll out initiatives such as menu launches and technology tools through communication, training, adoption tracking, and change leadership.

Requirements

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations, typically 3–10, and developing the managers who run them.
• Passion for creating exceptional customer and employee experiences and maintaining high standards.
• Strong operational and financial judgment, including the ability to read P&L statements and KPI dashboards and determine appropriate actions.
• Experience developing managers, hiring teams, coaching employees, making decisions, and leading through change.
• Ability to plan a quarter ahead and translate priorities into actionable plans for General Managers.
• Excellent written communication in Slack, Notion, and email, plus confident verbal communication in area meetings and workshops.
• Ability to travel regularly between stores within the market and meet the required full-time schedule.

Culture & Benefits

• Fast-moving, high-energy, collaborative, and fun area culture.
• 15 days of paid annual leave in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits, parental leave, and bereavement leave.
• Free coffee, matcha, and other products through the Regulars program, plus company social outings and hirify.global swag.