Vice President, Operations (AI)

Location: Remote - USA

Salary: $275,000–$350,000 USD base salary

Company

hirify.global is reinventing health insurance through data, custom software, analytics, and personalized clinical care.

What you will do

• Own the operating strategy and performance of Clover Care Services across in-home care and telehealth, including member experience, clinician experience, care delivery, and financial results.
• Design the full member journey from outreach and booking through visit preparation, arrival, telehealth access, and follow-up.
• Build AI-enabled workflows for engagement, scheduling, routing, visit preparation, documentation support, and follow-up coordination, with appropriate human review and escalation.
• Partner with Product, Technology, Clinical, Analytics, and Finance to build operational tools, define performance measures, and improve adoption and results.
• Run distributed operations covering demand forecasting, capacity planning, staffing, scheduling, routing, deployment, access, continuity, and travel time.
• Lead and develop the CCS operations team, stay close to field and telehealth operations, and redesign roles and processes as technology improves.

Requirements

• Experience building and scaling complex, distributed operations that combine technology with real-world service delivery.
• Demonstrated success improving the productivity, capacity utilization, scheduling, routing, resource allocation, service levels, or cost structure of a mobile or field-based workforce at meaningful scale.
• Experience using AI and automation to improve service quality, capacity, or cost, including distinguishing reliable daily operational capabilities from demonstrations.
• Strong product and experience judgment, with the ability to translate service observations into improved workflows and technology.
• Hands-on experience with AI tools, including prototyping workflows, evaluating performance, and working with engineers to build dependable operational capabilities.
• Exceptional analytical and systems thinking across demand, capacity, service quality, and unit economics.
• Ability to design around human expertise, defining which work technology should handle and how clinicians and operational teams receive context, control, and support.
• Strong people leadership, high standards, clear ownership, and the ability to develop other leaders while working from executive decisions to workflow details.
• Willingness to spend meaningful time in the field and travel as needed.

Nice to have

• Experience in healthcare, technology-enabled services, consumer businesses with physical service delivery, logistics, hospitality, or home-based care.

Culture & Benefits

• Remote-first culture with collaboration and flexibility across global teams.
• Competitive base salary, equity opportunities, performance-based bonus, 401(k) matching, and regular compensation reviews.
• Medical, dental, and vision coverage, mental health resources, flexible time off, monthly company holidays, and No-Meeting Fridays.
• Learning programs, mentorship, professional development funding, and regular performance feedback.
• Employee Stock Purchase Plan, office setup reimbursement, monthly cell phone and internet stipend, and paid parental leave.