Legal Response Specialist (AI)

Location: Hybrid in San Francisco, New York City, or Washington D.C.

Salary: $100K–$115K USD annually for U.S.-based positions; equity offered. International salaries are set according to the local market.

Company

Perplexity develops AI products and operates a Support team handling customer, legal, privacy, and security-related requests.

What you will do

• Monitor Support and Legal channels, assess urgency, route requests for human review, and escalate government, court, law-enforcement, and legal-threat requests according to approved procedures.
• Respond to routine information requests using Legal-approved templates, gather account history, draft responses, and escalate matters requiring legal interpretation or disclosure of user information.
• Help GRC process data subject requests by following identity-verification and data-handling procedures and meeting deadlines.
• Coordinate security questionnaires and data protection agreements with Legal and GRC, which retain responsibility for substantive review and approval.
• Track cases through completion, record decisions, follow up on deadlines, maintain backup coverage, and report backlog, response times, overdue cases, and recurring problems.
• Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts; investigate missed cases and verify fixes.

Requirements

• 5+ years of experience in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.
• Experience handling legal, privacy, or law-enforcement requests.
• Working knowledge of GDPR, CCPA, and data subject requests.
• Sound judgment about when to involve Legal or GRC and careful handling of confidential and privileged information.
• Clear writing, including in sensitive customer conversations.
• Ability to manage competing deadlines and follow through without reminders.
• Experience improving support processes with technical teams, including automation and AI safeguards.

Nice to have

• Experience with Intercom, Decagon, Linear, or Kodex.
• Paralegal, privacy, or compliance experience or certification.
• Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.
• Familiarity with AI products or data tools for case reviews.

Culture & Benefits

• Hybrid work in San Francisco, New York City, or Washington D.C.
• U.S. full-time benefits include equity, health, dental, vision, retirement, fitness, commuter, and dependent care accounts.
• Full-time employees outside the U.S. receive benefits tailored to their region of residence.