Senior Customer Advocacy Program Manager (AI)

Location: San Francisco, California; Remote in-country. Occasional travel is expected for company offsites and Replay.

Salary: $128,000–$210,000 annually across geographic compensation tiers; equity offered.

Company

hirify.global is a remote-first, engineering-led software company building durable execution technology for developers and enterprises.

What you will do

• Operate the customer advocacy and reference program, matching advocates to sales opportunities, preparing references, tracking activity, and protecting customer relationships from over-asking.
• Source, nurture, and maintain records for customer advocates, including relationship owners, permissions, prior contributions, areas of interest, and relationship health.
• Build a trusted customer evidence library by auditing existing stories, quotes, use cases, and proof points and establishing ownership, permissions, and validation dates.
• Partner with Product Marketing, Content, Creative, PR, Analyst Relations, Events, DevRel, community, Sales, and Product teams to activate customers across launches, case studies, technical content, press, speaking, awards, and events.
• Track advocacy influence on deals, pipeline, retention, expansion, advocate health, reference readiness, and field usage, and prepare leadership reporting.
• Use AI and automation to build or support agents and workflows for reference matching, advocate discovery, and story drafting while applying human judgment to customer-facing output.

Requirements

• 7+ years of experience in customer advocacy, customer marketing, product marketing, or related program management, including building a program or function from scratch.
• Experience building or running a reference program with deal matching and tracking while serving Sales and protecting customer relationships.
• Ability to write or direct strong, metrics-backed customer stories and operate the associated tracker, process, and project plan.
• Experience building and maintaining a customer evidence library and driving adoption by Sales and other go-to-market teams.
• Fluency with CRM and reporting tools, including Salesforce, and ability to demonstrate advocacy's influence on pipeline and revenue.
• Ability to influence Sales, Marketing, Product, PR, Content, and community teams without direct authority.
• Experience using AI and automation to scale work and building or shipping agents or workflows that save other teams time.
• Willingness to learn durable execution technology and accurately understand and communicate its value to developers and enterprises.

Nice to have

• Experience with developer, infrastructure, security, or another deeply technical product and audience.
• Experience running or supporting a Customer Advisory Board, champions program, or executive advisory group.
• Experience with Gong or other conversation intelligence tools and advocacy or reference platforms.
• Experience partnering with PR on press, analyst, and speaking programs or running an awards program.
• PMP, Six Sigma, or similar program management credential.

Culture & Benefits

• Remote-first, engineering-led, and developer-focused work environment.
• Missionary rather than mercenary culture focused on preserving customers' technical truth and authentic voices.
• Occasional travel for onboarding, company offsites, and team gatherings.
• Competitive benefits, equity, flexible time off, and support for learning, wellness, and a home office.