Senior Manager, Customer & Experiential Marketing

Location: Remote; candidates must be located anywhere in the continental US. Approximately 20–25% travel is expected for Customer Advisory Boards, customer on-sites, dinners, and industry events.

Base salary: $160,500–$194,500 annually.

Company

Jasper provides an AI marketing agents platform for enterprises, supporting campaign execution, personalization, localization, compliance, and enterprise governance.

What you will do

• Own the customer story pipeline from sourcing through legal and brand approval to publication, delivering four published stories per quarter and expanding the referenceable customer base.
• Maintain the reference database and enable Sales and Customer Success to match customers with relevant use cases, industries, and outcomes.
• Recruit and prepare customers for analyst evaluations, research, press, bylines, webinars, podcasts, and joint sessions.
• Run four User CABs and two Executive CABs annually, including session design, speaker preparation, content, event execution, and post-event asset capture.
• Develop customer on-site workshops, trends dinners, and webinars with Customer Success, Product, Product Marketing, and Experiential & Account-Based Marketing.
• Deploy customer proof into pre-sale and post-sale programs, and measure behavior change, usage deltas, account coverage, retention, expansion, services pipeline, and advocacy conversion.

Requirements

• 8–12 years of experience in customer marketing, advocacy, content marketing, or communications at a B2B SaaS company, including meaningful enterprise experience.
• A portfolio of customer stories sourced and managed through enterprise legal, brand, and communications approval.
• Experience running a high-touch, executive-level in-person program such as an advisory board, customer council, or summit.
• Strong writing and editorial judgment, including interviewing practitioners, finding stories in unclear metrics, briefing agencies, and improving drafts.
• Comfort working with senior stakeholders, including CMO-level customers and Jasper executives.
• An AI-forward operating style, including practical use of AI to reduce production work and clear judgment about where AI is effective.
• Fluency with cohort comparisons, usage data, attribution, and leading-indicator measurement.
• Cross-functional credibility with Sales and Customer Success, with the ability to influence without account authority.

Nice to have

• Familiarity with the martech or AI category.
• Experience with analyst relations.

Culture & Benefits

• Fully remote work within the continental US with approximately 20–25% role-related travel.
• Health, dental, and vision coverage from the first day for employees and their families.
• 401(k) with up to 2% company matching, equity participation, flexible PTO, and a $900 annual FlexExperience budget.
• $1,800 annual FlexWellness budget, home-office setup support, and a $1,500 annual learning and development stipend.
• 16 weeks of paid parental leave.