Digital Account Management Supervisor (Healthcare Technology)

Location: Hybrid in Cleveland or Cincinnati, Ohio, with office attendance each Wednesday plus one additional day per week based on team needs; remote work is available from Ohio, Florida, Michigan, North Carolina, Pennsylvania, Tennessee, or Texas. Occasional travel to San Diego, California, is required at least twice per year. Candidates must have an established primary residence in an approved state before an offer can be issued and must be legally authorized to work in the United States.

Salary: $100,000–$110,000 annually.

Company

hirify.global is an independent advertising and marketing agency with more than 200 employees and offices in Cleveland, Cincinnati, Buenos Aires, and Santiago, working across creative, media, public relations, social, digital strategy, and technology.

What you will do

• Own the primary account management relationship for a significant global healthcare technology client and build connections with client stakeholders.
• Lead discovery conversations, identify underlying business needs, and translate requirements into briefs, functional requirements, process flows, and acceptance criteria.
• Coordinate digital workstreams across strategy, creative, technology, project management, and account services from discovery through execution, maintenance, and support.
• Manage million-dollar budgets, scope, forecasts, profitability, account health, risks, escalations, and delivery impacts.
• Provide strategic recommendations, challenge assumptions, communicate priorities and decisions, and support client retention and satisfaction.
• Identify account growth opportunities, support new business, and contribute to estimates and statements of work.

Requirements

• Seven or more years of relevant experience in digital account management or digital client services within an agency, consultancy, or comparable digital delivery environment.
• Experience independently managing complex client relationships and significant digital engagements, including multiple workstreams across digital strategy, technology, project management, and account services.
• Experience with digital programs in a regulated industry such as healthcare, medical technology, or financial services.
• Confidence leading client conversations, presenting recommendations, and sharing a clear point of view with senior stakeholders.
• Experience leading client discovery and gathering, organizing, and documenting business requirements; ability to uncover the need behind a request and translate it into clear briefs or specifications.
• Experience identifying risks, assumptions, scope impacts, and possible solutions and helping stakeholders make informed decisions.
• Working knowledge of websites and CMS platforms, CRM, email marketing, marketing automation, and digital analytics; hands-on development skills are not required.
• Experience contributing to estimates and statements of work, and working with Agile, Lean, or Waterfall approaches through discovery, execution, maintenance, and support.
• Strong organization, attention to detail, problem-solving ability, judgment, and ability to manage competing priorities.
• A bachelor's degree in business, communication, marketing, digital, or a related field, or an equivalent combination of education and relevant professional experience.

Nice to have

• MedTech industry or healthcare marketing experience.
• Experience with patient and healthcare provider audiences.
• Experience supporting global digital accounts.
• Experience with Salesforce Marketing Cloud, Data Cloud, or another CRM and marketing automation platform.

Culture & Benefits

• Flexible time-off policy, with most employees taking approximately four to six weeks annually.
• Twelve weeks of fully paid parental leave.
• Medical, dental, vision, telemedicine, and behavioral health coverage.
• Wellness and creative stipends, phone plan support, and partner discounts.
• 401(k) with company contributions, student loan repayment support, and college savings options.
• Values include community, accountability, collaboration, curiosity, diversity, and bringing energy and creativity to work.

Hiring process

• Initial recruiter conversation.
• Hiring manager interview followed by a team or leadership interview.
• Final selection; AI-assisted résumé screening and interview recording or transcription may be used with candidate consent, with opt-out options available.