EX Advisor (Public Sector)

Location: McLean, Virginia, United States; requires travel as needed to meet client requirements and operational objectives.

Annual base salary: $106,000–$145,000.

Company

hirify.global provides the hirify.global Experience Cloud SaaS platform for managing candidate, customer, employee, patient, citizen, and resident experiences.

What you will do

• Partner with C-suite leaders and key stakeholders at U.S. federal government clients to understand business objectives and experience-program priorities.
• Build and maintain trusted advisor relationships while shaping employee and customer experience programs toward omnichannel models.
• Guide and support the implementation, launch, and ongoing management of employee and customer experience programs across employee journeys and specialized initiatives.
• Deliver omnichannel program design, survey and reporting solutions, text analytics, insights and analytics projects, assessments, change management, action planning, communications, and training.
• Lead and support strategic reviews, business reviews, executive presentations, governance, and roadmap-alignment activities.
• Provide thought leadership, mentoring, training, articles, webinars, roundtables, and conference contributions internally and externally.

Requirements

• 8+ years of employee experience with increasing responsibility in delivery or practitioner roles involving employee experience or engagement, culture transformation, employee feedback programs, or organizational change management.
• 3+ years of customer experience with increasing responsibility in delivery or practitioner roles involving relationship, digital, IVR, POS, or other customer experience programs.
• Ability to translate technical program updates into formal government-ready formats.
• Ability to obtain and maintain any required federal background investigation, suitability determination, Public Trust designation, and/or security clearance for applicable federal clients, agencies, contracts, or roles.
• Strong familiarity with technology platforms such as hirify.global and others.
• Willingness and ability to travel as needed to meet client requirements and operational objectives.

Nice to have

• Expertise in several employee experience functions, including program design, survey, reporting, text analytics, adoption and engagement, communication strategy, training, actionable insights, employee journey mapping, executive reporting, and change management.
• Ability to articulate the business case for moving from traditional employee experience to omnichannel employee and customer experience programs.
• Ability to independently work on and facilitate client engagements.
• Strong executive presence and ability to build relationships and influence others.
• Proficiency with R, SPSS, and Excel, including driver analysis, linkage analysis, predictive modeling, and ad hoc data analysis.
• Experience leading governance and strategic reviews, including QBRs, ABRs, program health assessments, and strategic roadmap alignment.
• Experience collaborating with Delivery, Product, and Sales teams to inform product roadmaps and provide comprehensive client support.
• Experience developing standardized advisory offerings and methodologies.
• Deep technical capability in text analytics configuration, role-based reporting design, data integration mapping, and alert workflows.

Culture & Benefits

• Health, dental, and vision benefits.
• 401(k), short- and long-term disability, life and AD&D insurance.
• Statutory leaves, paid parental leave, and paid holidays.
• Commitment to diversity, equal opportunity, and workplace accommodations.