Social Media & Community Executive (Insurance)

Location: Fully remote within the United Kingdom, with occasional travel to London. Applicants must currently be based in the UK and have the full right to work in the UK.

Salary: £30,000–£35,000 per annum.

Company

Growing UK B2C insurance business with a purpose-led approach focused on meaningful customer relationships and a recognised consumer brand.

What you will do

• Plan and deliver organic content across Facebook, Instagram, and LinkedIn while maintaining accurate publishing schedules.
• Write platform-specific copy and collaborate with internal colleagues, designers, content creators, and external partners.
• Manage community conversations across social platforms and public forums, responding thoughtfully and escalating sensitive issues when required.
• Oversee online review profiles, maintain response standards, and use customer feedback to identify recurring themes and improvement opportunities.
• Publish website content, coordinate freelance contributions, and track performance to support content decisions.

Requirements

• Practical experience managing organic social media content and engaging with online audiences.
• Excellent writing skills, creative thinking, and the ability to adapt tone for different platforms and situations.
• Sound judgement when handling complaints, sensitive conversations, and potential reputational risks.
• Confidence interpreting analytics, review data, and audience feedback to recommend improvements.
• Strong organisation and attention to detail.
• Genuine interest in pets and the people who care for them.
• Full right to work in the UK and current residence in the United Kingdom.
• Portfolio of work attached to the CV.

Culture & Benefits

• Fully remote working with a contribution towards home workspace setup.
• 28 days of annual leave.
• Private health insurance.
• Company retreats and social events.
• Opportunity to develop digital marketing expertise, build understanding of customer sentiment, and influence audience engagement and brand reputation.