Senior Operational Excellence Lead

Location: Toronto, ON, Canada

Company

hirify.global is an IT solutions provider serving U.S. commercial and SMB organizations and the Canadian market through secure cloud, AI, software, and digital workplace solutions. It is part of World Wide Technology (WWT).

What you will do

• Own end-to-end execution across sales, pre-sales, marketing, digital, and supporting teams, aligning priorities, owners, timelines, dependencies, and milestones.
• Define success lanes, KPI frameworks, dashboards, targets, data sources, and reporting cadences for each organization and business engine.
• Analyze performance, identify root causes and risks, recommend corrective action, and advise the VP, TSD on investment and prioritization decisions.
• Run weekly operating reviews, present KPIs and outputs to leadership, track actions to completion, and prepare executive narratives for monthly and quarterly business reviews.
• Own the SMB marketing calendar and actions, align campaigns and offers with sales priorities, and measure impact on pipeline, conversion, and revenue.
• Lead process improvement, standardize playbooks, mentor peers, and manage adoption of new tools, programs, and AI-enabled practices.

Requirements

• 8+ years of progressive experience in business operations, sales or marketing operations, strategy, or program management, including 4+ years leading complex cross-functional initiatives in a technology, software, cloud, or services organization.
• Proven experience driving execution across multiple teams and business engines without direct authority, including at director level.
• Experience designing KPI frameworks and executive dashboards and presenting performance and recommendations to senior leaders.
• Strong working knowledge of SMB sales and marketing, including campaign planning, demand generation, and e-commerce or digital selling.
• Strong analytical skills and proficiency with CRM systems such as Salesforce, BI tools such as Power BI or Tableau, and Excel.
• Advanced program and change management skills.
• Executive presence and exceptional written and verbal communication.
• Bachelor’s degree in business, marketing, or a related field.

Nice to have

• PMP, Lean Six Sigma, or similar certification.
• MBA or equivalent experience.

Culture & Benefits

• Collaborative, supportive, and innovation-focused work environment.
• Flexible workday planning.
• Inclusive culture focused on diversity, inclusion, belonging, and authentic participation.
• Competitive benefits beginning on day one.
• Remote onboarding and digital interviewing.
• Employment accommodation is available during recruitment and hiring.

Hiring process

• Digital interviewing is used during the recruitment process.
• Before starting, candidates undergo a criminal record check, education verification, and reference checks.