Customer Value & Growth Program Manager (HR Tech)

Location: Hybrid, with regular time in the Toronto office at Liberty Village.

Salary: CAD 106,250–120,000 per year.

Company

hirify.global provides an employee recognition and rewards platform used by more than 4.3 million users across 190 countries.

What you will do

• Own the integrated strategy for demonstrating customer value and driving incremental spend across the customer lifecycle.
• Align Customer Success, Product, Marketing, Marketplace, Enablement, Revenue Operations, and Finance around shared plans, milestones, dependencies, and governance.
• Define lifecycle moments, conditions, and signals for value demonstrations and spend conversations, then operationalize them in tools and systems.
• Translate customer value and incremental-spend objectives into product priorities, requirements, sequencing, and governance.
• Prioritize new customer use cases, develop proof points and ROI models, and track activation by the teams running the plays.
• Run the operating rhythm, reporting, decision logs, risk management, scope control, and measurement system connecting operational levers to revenue, retention, and expansion.

Requirements

• 3+ years in strategy consulting in growth strategy, commercial transformation, customer strategy, revenue growth management, or pricing, at Senior Consultant or post-MBA Associate level, including end-to-end workstream leadership.
• Ability to apply a commercial lens to operational problems, connect changes in ways of working to revenue outcomes, and explain the reasoning.
• Experience building a value or return-on-investment case that withstands financial scrutiny.
• Experience combining separate workstreams into one coherent plan while priorities shift.
• Track record of influencing teams that do not report to you and have their own targets to deliver against a centralized or shared strategy.
• Strong executive communication skills and comfort presenting to senior leaders.
• Strong program discipline, including operating cadence, decision logs, dependency tracking, scope control, and clear documentation.

Nice to have

• 2+ years in business operations, strategy and operations, or strategic initiatives at a SaaS company after a consulting foundation.
• Experience in employee recognition, HR technology, loyalty, or another business built on customer-funded budgets.
• Familiarity with customer success platforms and CRM reporting.

Culture & Benefits

• Permanent full-time employment with hybrid flexibility and time in the Toronto office.
• Health benefits and life insurance coverage from the first day.
• Parental leave top-up, employer-matched RRSP contributions, flexible vacation, and an employee and family assistance program.
• Professional development through LinkedIn Learning, mentorship, and career growth support.
• Recognition and rewards programs, employee-led resource groups, and regular connection, belonging, and well-being events.

Hiring process

• Accommodations are available during interviews, including assistive technology, wheelchair accessibility, and alternative material formats.
• Artificial intelligence tools may support application review or resume analysis, while final hiring decisions are made by people.