Principal Account Manager, Strategic Accounts (AI)

Location: Remote, United States; up to 10–20% travel to client sites for commercial workshops, executive engagement, and negotiations. United States-based applicants must meet hirify.global's E-Verify work authorization requirements.

Company

hirify.global develops enterprise Generative AI solutions for customer experience and contact center operations.

What you will do

• Own commercial accountability for retention, renewals, and expansion across assigned Strategic and Enterprise accounts, including renewal and expansion quotas.
• Identify decision-makers, budget owners, procurement stakeholders, approval requirements, and timelines for each commercial opportunity.
• Develop and execute multi-year commercial account growth plans aligned with the CSM-owned customer success roadmap and validated business value.
• Lead complex renewal and expansion pursuits from qualification, technical validation, proposals, pricing, approvals, procurement, and negotiation through signature and post-close handoff.
• Translate AI capabilities and performance data into executive-facing business-value narratives and contribute commercial content to business reviews.
• Identify and resolve budget, competitive, purchasing, contractual, and execution risks while partnering with CSMs, Delivery, Legal, Deal Desk, Finance, and leadership.

Requirements

• 7+ years of experience in a highly strategic, client-facing individual contributor role, such as Principal or Senior Solutions Consultant, Strategic Account Director, Enterprise Program Manager, Strategic Advisor, or Strategic Account Manager, in enterprise B2B SaaS or consulting.
• Demonstrated responsibility for enterprise renewals, expansion sales, and commercial negotiations.
• Proven ability to manage and influence complex enterprise commercial pursuits without direct authority over cross-functional teams, while partnering with dedicated CSMs and technical leads.
• Expert ability to conceptualize, structure, and deliver executive-grade, data-driven presentations that lead with recommendations and clearly articulate business impact and risk mitigation.
• Proven success leading large enterprise contract renewals and upsells and defining long-term client financial roadmaps.
• Proven experience navigating Fortune 500-level organizations, including highly fragmented and siloed environments with multiple executive sponsors and competing priorities.
• Exceptional executive communication, influencing, persistence, commercial judgment, objection handling, and composure with senior leaders.
• Deep understanding of Customer Experience and/or Contact Center operations and the business value of AI or Generative AI solutions in this space.
• Technical fluency sufficient to discuss integrations, solution capabilities, and their business implications.
• Bachelor's degree in Business, Computer Science, or a related field.

Nice to have

• MBA or advanced degree.

Culture & Benefits

• Remote full-time work.
• Collaboration with a team working on cutting-edge enterprise Generative AI technology.
• Opportunity to address real-world customer and commercial challenges.
• Client-facing travel of up to 10–20% for workshops, executive engagement, and negotiations.