Account Manager (AI)

Location: Remote within the United States; required ability to operate in ET, CT, MT, or PT timezones. Preference for candidates based in New York City or San Francisco, with the option to work from offices in those cities.

Company

ElevenLabs is an AI research and product company developing AI voice, audio, music, image, video, and conversational-agent platforms for creators, developers, startups, and enterprises.

What you will do

• Own the full commercial relationship and customer success across a book of 50–100 mid-market accounts with 250–2,000 employees.
• Drive customer value, product adoption, cross-sell, renewals, and net revenue retention across the managed book of business.
• Build systems, playbooks, and account-management motions that support outcomes across a diverse customer portfolio.
• Advise customers on agent design, voice customization, conversation flows, integrations, and product usage.
• Use product data and logs to identify friction, health signals, expansion opportunities, and churn risks.
• Partner with founders, technical leads, developers, engineering teams, and procurement stakeholders to connect technical success with commercial growth.

Requirements

• 3–5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products.
• Proven track record of owning revenue outcomes end to end, including quota, renewals, and expansion without defaulting to a sales-team handoff.
• Ability to segment accounts by expansion potential, maintain active expansion conversations, and build business cases for economic buyers.
• Ability to hold technical conversations with developers and engineering teams and earn their trust; familiarity with AI concepts, API integrations, and SDKs is required.
• Ability to use product data to identify account health signals, expansion opportunities, and risks before they become churn.
• Ability to adapt communication for founders, technical leads, and procurement teams.

Nice to have

• Experience in voice AI, audio AI, or conversational AI.
• Experience selling or expanding multiple products within a platform.

Culture & Benefits

• Remote-first work with location flexibility within the United States and optional coworking support away from main hubs.
• High-velocity environment with rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for meeting colleagues and an annual company offsite.
• OTE compensation is structured as 70% base and 30% variable; variable compensation is weighted 70% to net revenue retention and 30% to product cross-sell, with quarterly payments and accelerators above target NRR.