Account Manager II (Healthcare)

Location: San Diego, CA; remote work may be approved by management based on business requirements, with regular collaboration and coordination with employees, clients, and vendors. Domestic travel of up to 30% is required. Core business hours are Monday through Friday, 8:00am to 5:00pm, with flexibility for nights, weekends, and holidays when required.

Salary: $60,987–$100,628 pay scale, with a stated midpoint of $80,808.

Company

Pharmacy benefit management organization delivering pharmaceutical and technology-related solutions for payers, providers, and consumers in the U.S. and foreign markets.

What you will do

• Lead client servicing, onboarding, business relationship management, renewal activities, and day-to-day operational support.
• Manage implementations for new business, including requirements, documentation, client commitments, reviews, sign-offs, site visits, and conference calls.
• Coordinate with client teams, consultants, and more than 30 business units to deliver service commitments, projects, and client solutions.
• Analyze claims results, identify discrepancies and configuration issues, and coordinate timely resolution of adjudication problems.
• Track project milestones, deliverables, risks, service levels, and status updates while leading complex projects with limited supervision.
• Lead workgroups, mentor Account Manager I staff, support onboarding, and recommend operational improvements and business development opportunities.

Requirements

• Bachelor’s degree and 3+ years of experience, or an equivalent combination of education and experience.
• Intermediate to advanced skills in Microsoft Office, including Word, Excel, PowerPoint, Project, and Outlook.
• Intermediate to advanced knowledge of Visio and experience using multiple business software applications.
• Consultative client-facing communication skills, including the ability to present design solutions and provide guidance to internal and external partners.
• Strong numeric, verbal, written, logic, analytical, organization, planning, prioritization, negotiation, team-building, and leadership skills.
• Business acumen and understanding of pharmacy benefit management services and related business processes.
• Decision-making, expert problem-solving, reasoning, mathematical, and analytical skills, including probability, statistical inference, percentages, ratios, and proportions.
• Ability to manage service commitments, deliver results under tight timelines, work with ambiguity, and communicate with clients and stakeholders at all organizational levels.
• Successful completion of required internal certifications within one year of active employment, including MedAccess, Cognos, and Med Coaching certifications.

Nice to have

• Pharmacy Technician license or national certification.

Culture & Benefits

• Team-oriented environment focused on healthcare value, high performance, innovation, and collaboration.
• Medical, dental, vision, and wellness programs.
• Paid time off and company-paid holidays.
• Incentive compensation, 401(k) with company match, life and disability insurance.
• Tuition reimbursement and employee referral bonus.