Workers Compensation Associate Claim Rep

Location: Hybrid; Charlotte, North Carolina, with another listed location in Richmond, Virginia, United States

Annual base salary: $53,800.00–$88,800.00, plus eligibility for performance-based cash incentive awards

Company

hirify.global is a property and casualty insurer focused on serving customers and communities through collaborative and innovative insurance operations.

What you will do

• Complete structured virtual, classroom, and on-the-job training covering insurance policies, claim processes, systems, and procedures.
• Assist with reviewing, investigating, documenting, and resolving workers compensation claims under close supervision.
• Assess coverage, compensability, exposure, policy terms, claim facts, and potential fraud, and develop action plans for resolution.
• Gather information from policyholders, claimants, witnesses, medical providers, and other third parties; communicate claim status to business customers, injured employees, providers, and legal counsel.
• Maintain accurate claim records, participate in telephonic and onsite file reviews, and coordinate medical treatment when appropriate to support return to work.
• Obtain and maintain required insurance license(s) within three months of starting and develop independent claims-handling capability during a training program that can last up to 12 months.

Requirements

• High school diploma or GED and one year of customer service experience.
• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law and maintain relevant insurance license(s) in accordance with state and hirify.global’ requirements.
• Proficiency in Microsoft Word, Excel, and Outlook, with willingness to learn claims management systems.
• Strong verbal and written communication skills, sound judgment, effective decision-making within established authority, and exceptional customer service skills.
• Attention to detail, organizational skills, and the ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Openness to continuous learning, including AI and digital transformation.

Culture & Benefits

• Hybrid work environment with a culture centered on collaboration, innovation, and service to customers and communities.
• Health insurance coverage for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on the first 5% of eligible pay, subject to an annual maximum; pension plan funded by hirify.global.
• Optional student-loan savings program with annual 401(k) contributions linked to qualifying loan payments.
• At least 20 paid time-off days annually plus nine paid company holidays.
• Wellness, mental health counseling, caregiving resources, and volunteer matching and rewards programs.