Senior Account Executive (AI)

Location: Remote - Hong Kong; must be based in London and able to work from the office at least three days per week.

Salary: $55,000–$72,000 per year, plus $30,000–$35,000 commission.

Company

hirify.global and Artnet build products and services that expand the art market, support artists, and help galleries reach customers.

What you will do

• Own retention and revenue growth for a portfolio of 150+ gallery partners, managing renewals, upsells, expansion opportunities, and quarterly targets.
• Sell bundled and multi-product solutions across hirify.global gallery subscriptions, the Artnet Gallery Network, advertising, the Artnet Price Database, and new products.
• Conduct consultative discovery, understand gallery businesses and financial circumstances, and recommend appropriate solutions.
• Lead commercial negotiations, handle pricing and payment challenges, manage revenue risk, and offset downgrades or churn through portfolio growth.
• Manage account prioritisation, customer requests, advertising placements, administrative tasks, deliverables, Salesforce records, pipeline activity, and revenue forecasts.
• Use Looker, AI, and automation to improve efficiency, build cross-functional relationships, and share best practices with peers.

Requirements

• Business fluency in Japanese, Mandarin, Cantonese, or Korean, with the ability to lead commercial conversations, negotiations, and relationship management in both languages.
• 5+ years of experience in B2B account management or sales, with a track record of achieving retention, renewal, and expansion targets.
• Full accountability for a portfolio, including proactively addressing revenue challenges and identifying growth opportunities.
• Confident consultative negotiation skills, including handling financial objections and protecting revenue while maintaining client relationships.
• Strong organisation and attention to detail when managing a large portfolio, competing priorities, high-volume administration, and time-sensitive deliverables.
• Experience with Salesforce or a comparable CRM, accurate customer records, reliable forecasting, and strong data hygiene.
• Proficiency in AI and automation tools for increasing productivity and streamlining workflows while maintaining personalised customer engagement.
• Experience selling multiple products or solutions to existing customers, including cross-selling, bundling, and account expansion.
• Strategic, data-driven approach to assessing account potential and prioritising opportunities; confidence engaging senior clients and building long-term relationships.
• Collaborative, ego-free team approach with active knowledge sharing.
• Based in London and able to work from the office at least three days per week.

Nice to have

• Business fluency in Japanese, Mandarin, Cantonese, or Korean.
• Experience in the art market or another relationship-driven industry.
• Experience selling SaaS subscriptions, advertising, data products, or other multi-product solutions.
• Experience managing advertising placements, campaign deliverables, or other customer commitments requiring close operational coordination.

Culture & Benefits

• Collaborative, diverse, international, ego-free team culture guided by directness, kindness, customer focus, ownership, and adaptability.
• Competitive salary and equity.
• Flexible time off based on employee needs.
• Medical, dental, parental leave, disability coverage, mental health support, retirement resources, and financial wellness benefits; benefits vary by location.
• Mentoring, lunch and learns, training, management 1:1s, and an open feedback culture.
• Community events, global All Hands meetings, hirify.global Salon, and attendance at art world events.