Workplace Experience Specialist (Fintech)

Location: New York, NY; in-office Monday–Friday from 9:00am–5:00pm, with 2 days per month remote. Candidates must be NYC-based and expected to work on-site every day, including hands-on duties such as moving boxes and resetting furniture.

Base salary for US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500–$96,200 USD annually, plus equity and benefits.

Company

Mercury is a SaaS and fintech company building financial products and supporting a connected workplace culture.

What you will do

• Serve as the daily on-site presence and cultural ambassador for the NYC office, welcoming employees, guests, candidates, and visiting teammates.
• Manage office operations including lunch, kitchen supplies, mail and deliveries, visitor management, desks, meeting rooms, AV, access, badges, safety procedures, and emergency processes.
• Keep the office organized, attractive, and aligned with Mercury’s design standards while identifying improvements to spaces, systems, and services.
• Plan and execute monthly office events, NYC onsites, annual celebrations, All Hands, virtual events, merchandise production, and other employee experience initiatives.
• Manage onsite vendors, facilities and building requests, and office spending within budget.
• Communicate office updates, event invitations, and reminders while partnering with People, IT, and Finance.

Requirements

• 2–3+ years of experience in office management.
• NYC-based with the expectation of working in the office every day.
• Availability to work Monday–Friday, 9:00am–5:00pm.
• Warm, people-oriented approach with the ability to anticipate needs.
• Exceptional attention to detail and strong organization across multiple concurrent tasks.
• Sound judgment, initiative, and the ability to resolve issues independently or escalate them appropriately.
• Refined eye for design and appreciation for well-considered spaces.
• Clear, friendly written communication across Slack, email, and signage.
• Collaborative approach, openness to feedback, and willingness to support activities beyond core responsibilities.
• Ability to perform hands-on office duties, remain on your feet, and lift up to 25 pounds if needed.
• Curiosity about people and what makes a space feel special.

Culture & Benefits

• In-office role focused on building connection and culture in the NYC workplace.
• Base salary, equity through stock options or RSUs, and benefits.
• Commitment to diversity, belonging, equal employment opportunity, and reasonable accommodations throughout the recruitment process.