Partner Program Manager (AI)

Location: Remote in the United States; not eligible to be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team in-person meetings.

Estimated annual pay: $116,960–$146,200 in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.; $123,760–$154,700 in eligible areas of New York, New Jersey, Washington State, or California; $137,520–$171,900 in the San Francisco Bay Area, California. Equity and corporate bonus plan may also be available.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Modernize partner programs by identifying bottlenecks and automating manual workflows.
• Resolve complex partner-lifecycle problems and build repeatable, programmatic solutions.
• Optimize partner onboarding, lifecycle touchpoints, and support workflows for systems integrators, ISVs, resellers, and technology partners.
• Build operational frameworks that reduce transaction friction, streamline incentive administration, and increase partner-sourced revenue.
• Own partner technology-stack components and vendor relationships, including data models and ecosystem tools.
• Develop partner communications and documentation, and lead cross-functional projects with Product, Marketing, Sales, Legal, and Tech.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.
• 5–8 years of experience in partner program or project management, partner management, strategy and operations, or a similar role within a fast-paced technology company.
• Proven ability to operate effectively in complex environments, turn ambiguous problems into plans, and deliver results without rigid instructions.
• Strong project management skills, including managing complex cross-functional timelines, aligning diverse stakeholders, and driving accountability.
• Excellent written and verbal communication skills for translating complex program guidelines into clear partner assets, guides, and updates.

Nice to have

• Understanding of modern partner program structures and lifecycle methodologies, with experience working with systems integrators, ISVs, resellers, or technology partner tracks.
• Hands-on exposure to CRM and partner ecosystem technologies such as PRMs, account-mapping utilities, or data integration tools, plus interest in using software and AI to remove manual tasks.
• Experience designing or supporting commercial program models, referral paths, or joint sales plays that drive channel pipelines.
• MBA or another advanced degree.

Culture & Benefits

• Remote-first work with global inclusion and connection across distributed teams.
• Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.
• Health insurance, 401(k), paid sick time, paid personal time off, and paid parental leave; offerings vary by location.
• Support for volunteering and community donations.

Hiring process

• Hiring decisions are made by Twilio employees, with AI used to help make the process more efficient.
• Applications are intended to be accepted until November 23, 2026, subject to change based on business needs.