Staff Program Manager (Customer Experience)

Location: Remote in the United States or Canada, with a preference for Eastern Time. In-person onboarding in Toronto is required for go-to-market roles; occasional travel to offsites, department meetings, and customer events may be required.

USA-based roles: $131,000–$190,000 USD annual base salary, commission-eligible. Canada-based roles: $110,000–$160,000 CAD annual base salary, commission-eligible.

Company

hirify.global develops cybersecurity products including an enterprise password manager and Unified Access Management for businesses adopting SaaS and AI tools.

What you will do

• Lead strategic customer engagement programs, including Voice of Customer, customer content, advocacy, and related initiatives.
• Define plans, owners, milestones, dependencies, success measures, and operating rhythms for cross-functional programs.
• Build scalable methods to collect, synthesize, and activate customer feedback for decisions, communications, and measurable improvements.
• Improve customer journeys, handoffs, feedback loops, and other key moments across the customer lifecycle.
• Partner with Customer Experience, GTM, Product, Engineering, RevOps, and other teams to manage tradeoffs and deliver shared outcomes.
• Support rollout, communications, enablement, adoption, simplification, and automation for new programs, processes, and tools.

Requirements

• 6+ years of experience in program management, operations, strategy and operations, or a related field, including customer-focused programs.
• Experience leading complex, cross-functional initiatives from initial scope through implementation, adoption, and transition to ongoing ownership.
• Ability to create structure from ambiguity, right-size processes, manage competing priorities, and move work forward with sound judgment.
• Strong executive presence and communication skills, including presenting recommendations, tradeoffs, risks, and decisions to stakeholders at all levels.
• Experience influencing partners without formal authority and aligning teams with different priorities, working styles, and levels of technical knowledge.
• Demonstrated experience using AI-enabled tools and automation for research, analysis, planning, communication, workflow execution, or operational efficiency.

Nice to have

• Experience in Customer Success, customer engagement, Voice of Customer, customer advocacy, customer insights, customer content, digital engagement, or customer education.
• Familiarity with Asana or Notion, or a project management certification.

Culture & Benefits

• Remote-first work environment with collaboration, transparent communication, feedback, and a human-centered culture.
• Health, dental, retirement matching or RRSP programs, generous paid time off, parental leave top-ups, and equity opportunities.
• Free hirify.global account, paid volunteer days, and peer-to-peer recognition.
• AI tools are used across the organization, and team members are expected to learn AI best practices and apply AI meaningfully in daily work.
• Successful applicants complete a background check; accommodation is available during the recruitment process.

Hiring process

• Live interviews assess communication, problem-solving, and collaboration; candidates are asked not to use AI tools during live interviews.
• Successful applicants complete employment, reference, education, criminal, credit, or other permitted background checks.