Account Manager Polish and International Markets (AI)

Location: Barcelona, Spain; onsite role

Company

hirify.global is an AI business software company founded in Barcelona that helps organizations manage people, processes, policies, data, expenses, reports, and recruiting workflows.

What you will do

• Maintain regular contact with existing Polish and international clients, understand their needs, and develop personalized upsell plans.
• Provide after-sales support, cross-selling, up-selling, churn management, and proactive customer relationship management.
• Build and develop relationships with mid-market and enterprise customers through regular communication and improvement plans.
• Manage a customer portfolio, keep account information updated daily, and create account-status tracking reports.
• Answer customer queries accurately and promptly, providing personalized feedback and explaining new products, services, and functionalities.
• Collaborate closely with sales, product, and customer support teams and provide valuable customer feedback.

Requirements

• Professional proficiency in Polish and English.
• Previous experience working with sales targets.
• Strong organizational skills and extensive experience using CRM tools and managing customer portfolios.
• Customer-focused, proactive, organized, committed, and capable of solving problems.
• Self-motivated, ambitious, comfortable with ownership, and able to implement new strategies.
• Team-oriented, energetic, positive, decisive, and comfortable supporting clients by phone.
• Ready to work in a fast-paced, less corporate startup environment and contribute improvement ideas.

Nice to have

• Experience in Customer Success and customer satisfaction.
• Additional languages.

Culture & Benefits

• Structured career paths and professional growth opportunities.
• Uncapped monthly variable compensation.
• Private health insurance through Alan, Wellhub benefits, expense savings through Cobee, and language classes.
• High-growth, multicultural, friendly, inclusive, and pet-friendly environment.
• Breakfast in the office, organic fruit, and food discounts.
• Values include ownership, continuous learning and teaching, partnership, and fast growth.