Client Services Manager (Clinical Chart Validation)

Location: Remote in the United States; up to 10% travel may be required, including onsite provider and client visits. Flexibility is required for conference calls across global time zones.

Base compensation: $86,000–$113,000 per year.

Company

hirify.global provides healthcare solutions, including the Clinical Chart Validation line of business.

What you will do

• Manage operational execution of Clinical Chart Validation auditing programs with client operational managers across provider services, networks, claims, member services, and IT.
• Serve as the primary account manager for large and/or multiple accounts, maintaining relationships across client levels and supporting retention, satisfaction, and growth.
• Monitor processing, financial, savings, and production data; identify trends; communicate results; and execute action plans.
• Develop and manage cross-functional projects, process improvements, strategic initiatives, provider/payer communications, systems work, and client requests.
• Present operational results and client-specific reporting to internal and external stakeholders, including C-level contacts.
• Coordinate action items, invoicing solutions, onsite visits, client deliverables, and sales-process activities to support successful client experiences.

Requirements

• Bachelor’s degree required in a related area such as Health Information Management, Nursing, or Management.
• At least four years of related healthcare experience required, including operations experience in healthcare consulting, provider relations, network management, or claims operations.
• At least one year of related project management experience required, including management of client deliverables.
• Excellent presentation skills required, including the ability to present and interact at the C-level with internal stakeholders, clients, and providers.
• Ability to develop strong professional relationships with multiple roles and levels, work within a matrix organization, manage confidential information, and work independently and collaboratively.
• Strong organizational, planning, prioritization, deadline-management, written, verbal communication, and public-speaking skills.
• Results-oriented approach focused on high-quality, error-free services and deliverables.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Culture & Benefits

• Remote work with a dedicated, secure work area, high-speed internet access, and office setup and maintenance.
• Medical, dental, vision, disability, and life insurance coverage.
• 401(k) savings plan and paid family leave.
• 9 paid holidays and 17–27 days of paid time off per year, depending on level and length of service.
• After-hours or weekend work may be required for major deliverables or deadlines.