Client Delivery Manager (Revenue Cycle)

Location: Franklin, Tennessee, United States — Remote

Company

hirify.global provides specialty revenue cycle management solutions for hospitals, health systems, and ambulatory surgery centers through its E360 RCM intelligent automation platform, proprietary algorithms, processed claims data, and human-in-the-loop expertise.

What you will do

• Own operational alignment for assigned client accounts, including contracts, SLAs, service-line scope, workflows, and operational dependencies.
• Analyze operational performance data, inventory health, trends, risks, and misalignment, translating findings into clear narratives and recommendations.
• Lead root cause analysis, corrective action planning, follow-up, and escalation across Revenue Services and other internal teams.
• Prepare and facilitate monthly operational reviews and recurring client meetings, including agendas, reporting narratives, discussion materials, decisions, and action items.
• Coordinate with Client Success, Implementation, Product, Technology, Revenue Services, and operational teams to align priorities, risks, and commitments.
• Maintain accurate client documentation, identify systemic improvement opportunities, contribute to workflow and process improvements, and support onboarding and knowledge transfer.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field.
• 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments.
• Foundational understanding of operational workflows, data interpretation, and client support models.
• Strong written and verbal communication skills, including the ability to explain operational information clearly and present to clients.
• Ability to independently manage client relationships and operational discussions.
• Strong analytical skills with the ability to interpret data and translate it into actionable insight.
• Ability to influence without authority in cross-functional environments.
• Timely and regular attendance, strong organization, attention to detail, and appropriate professional presence for client-facing interactions.
• Ability to receive feedback, learn and adapt in a dynamic operational environment, escalate issues appropriately, and perform essential duties satisfactorily. Equivalent combinations of education and experience will be considered; reasonable accommodations may be provided.

Culture & Benefits

• Remote work arrangement.
• Commitment to hirify.global’s core values, vision, and mission.
• Support for professional growth, development, learning, and career progression.
• Collaborative, family-oriented, flexible culture focused on work-life balance and shared goals.
• Equal opportunity employment and a workplace free from discrimination and harassment.