Editorial Client Manager

Location: Remote, North Carolina, USA; another remote location is listed in Great Britain. Travel may be required for client meetings and industry conferences.

Salary: USD 57,300.00–82,033.33 annually. The stated compensation range applies to roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, the Netherlands, Romania, and Spain.

Company

hirify.global develops and publishes scientific, educational, and learning content intended to support research, education, and innovation.

What you will do

• Act as the primary contact for client questions about day-to-day editorial services.
• Manage work distribution, capacity, coverage, organization, and hiring needs for assigned client groups.
• Oversee task completion, client satisfaction, issue resolution, and employee performance.
• Ensure employees are trained on current protocols, systems, and best practices.
• Improve internal processes, protocols, and best practices for the assigned client group.
• Conduct or contribute to performance reviews, monitor productivity, track workloads, and enforce company policies.

Requirements

• Bachelor’s degree in a relevant field.
• Prior experience as a Managing Editor, Senior Managing Editor, or in another relevant role.
• Experience with intensive team collaboration demonstrating potential for growth in employer management skills, or prior employee management experience.
• Proficiency in at least one major online peer review system.
• Direct experience managing client projects.
• Experience providing outstanding customer service, managing complex projects with multiple stakeholders, and managing employee teams in accordance with company policies and culture.
• Ability to prioritize and manage multiple tasks in a time-driven, deadline-based environment.

Nice to have

• Experience with more than one major online peer review system.

Culture & Benefits

• Remote work is available for the listed locations.
• Meeting-free Friday afternoons support focused work and professional development.
• Continual learning, internal mobility, and employee programs support community building and growth.
• Competitive compensation and a comprehensive benefits package are offered.
• Equal opportunity and reasonable accommodation commitments apply to applicants and employees.