Field Operations Manager (Public Transportation)

Location: Denton or Frisco, Texas; fully in-person with onsite work required 4–5 days per week.

Salary: $60,000–$70,000 per year; final salary depends on experience, knowledge, and skills. Equity or variable pay is not included.

Company

Via creates technology-backed public transportation systems that expand access to jobs, healthcare, and education and serves agency partners around the world.

What you will do

• Run daily onsite operations to provide safe, reliable, and accessible transportation.
• Make real-time decisions involving fleet operations, driver supply, compliance, rider needs, and unexpected service issues.
• Guide and support drivers, build strong relationships, address concerns, and ensure driver readiness.
• Analyze rider and community feedback, identify patterns, and collaborate on operational improvements.
• Use data and technology to evaluate service performance, diagnose problems, and improve efficiency and rider experience.
• Coordinate between city partners, drivers, and Via’s central teams to deliver community transportation goals.

Requirements

• Operational experience in people management, logistics, customer service, or process-oriented work.
• Clear communication and reliable follow-through when working with drivers, riders, teammates, and city partners.
• Hands-on, proactive approach and willingness to work in the field and solve problems where they occur.
• Ability to solve immediate operational issues while developing longer-term solutions.
• Motivation to expand access to transportation and improve how communities move.
• Based in the Denton or Frisco area and ready to work onsite 4–5 days per week.

Culture & Benefits

• Mission-driven work focused on improving community transportation access.
• Free medical plans.
• 401(k) matching.
• Equal opportunity employment.