Customer and Commercial Operations II (Semiconductor)

Location: Tokyo and Osaka, Japan

Company

Global provider of materials science and engineering solutions for semiconductor chips and advanced displays.

What you will do

• Manage customer escalations, difficult situations, proactive issue resolution, order management, and delivery coordination.
• Review high-value orders and shipments, provide updates, resolve issues, and collaborate cross-functionally to expedite parts.
• Support quarterly revenue goals through cross-selling and upselling initiatives, billing, audit readiness, and departmental KPIs.
• Handle complex multi-site billing and entitlement, support SOX/ISO audits, and reconcile onsite inventory across locations.
• Document processes, update business continuity plans, generate reports, and drive process improvements.
• Support RIT/UAT system testing, troubleshoot routine B2B and ASN issues, and assist with MDG customer master setup and compliance standards.

Requirements

• Expanded conceptual knowledge in the relevant discipline and the ability to broaden capabilities.
• Understanding of key business drivers and their application to daily work.
• Ability to solve straightforward problems using technical experience, judgment, and established precedents.
• Ability to explain complex information clearly in straightforward situations.
• Ability to provide informal guidance to new team members; no supervisory responsibilities are required.

Culture & Benefits

• Full-time regular employment.
• Supportive culture focused on learning, development, and career growth.
• Employee health and wellbeing programs supporting professional and personal growth.
• No travel required and relocation is not eligible.
• Equal opportunity employment.