Customer Operations & Inside Sales Representative (Semiconductor)

Location: Tokyo (Regus), Japan; Shift 1 (Japan)

Company

hirify.global operates in the semiconductor and high-tech electronics sector.

What you will do

• Own end-to-end customer relationships across lead-to-order and order-to-cash processes for assigned customers and distribution partners in Japan.
• Build customer relationships with procurement and planning contacts, monitor demand outlooks, design roadmaps, and order coverage, and anticipate customer needs.
• Support field sales and FAE teams with design registration, pricing and quote requests, process documentation, orders, licensing, and design-related inquiries.
• Manage order and supply escalations, coordinate resolutions with distributors and internal operational teams, and maintain customer-facing communication.
• Coordinate samples and new product introduction support, collect and analyze demand signals, and prepare consolidated sales forecasts.
• Maintain CRM opportunity and design-registration data, prepare sales and pipeline reports, support QBRs and business reviews, and train new sales team members on tools and processes.

Requirements

• Bachelor’s degree or equivalent experience in business or a related field.
• 3+ years of experience in customer operations, inside sales, or sales operations, including end-to-end ownership of customer issues in a semiconductor, electronics, or high-tech environment.
• Familiarity with high-touch technical sales and distribution models.
• Strong interpersonal and communication skills for working confidently with customers and internal teams.
• Proactive, relationship-driven, highly organized, customer-success-oriented, detail-oriented, and process-oriented.
• Proficiency with CRM systems such as Salesforce, Excel, and ERP tools.
• Fluency in spoken and written English and Japanese.
• Ability to work independently and collaboratively, multitask in a dynamic environment, adapt communication to the audience, and work against defined metrics and service expectations.

Nice to have

• Understanding of the FPGA sales process.
• Good business acumen and a customer operations mindset focused on ownership, resolution, and customer outcomes.

Culture & Benefits

• Regular full-time employment.
• Commission eligibility.
• Cross-functional collaboration with sales, FAE, business management, business operations, legal, product marketing, and operations teams.