Product Consultant – Reporting Solutions

Location: Madrid, Spain; hybrid work with four days in-office each week.

Base salary: EUR 30,000–40,000 per year, plus a 5% annual bonus target.

Company

hirify.global provides financial data, research, technology, and investment-related solutions through its hirify.global Publishing System and client service organization.

What you will do

• Support hirify.global Publishing System clients across EMEA throughout product usage, enhancements, post-sales services, and project delivery.
• Serve as the primary point of contact and issue owner for assigned clients, coordinating the resolution of data, functional, and technical issues.
• Build client relationships, understand product and data usage, anticipate needs, and identify opportunities to improve the client experience.
• Formalize business, functional, and technical requirements in client-friendly documentation.
• Work with Customer Success, Sales, Product, Data, development, and QA teams to communicate client feedback, explain prototypes and specifications, and coordinate solutions.
• Maintain feedback loops and improve processes, service offerings, and communication channels for clients and internal stakeholders.

Requirements

• Bachelor’s degree or equivalent, preferably in Business Administration, Economics, Finance, or a related field.
• Fluency in English.
• Strong written and oral communication and presentation skills.
• Strong client service ethic, organizational and multitasking skills, and an analytical approach to working in a dynamic environment.
• Ability to solve problems creatively and think strategically, deal with ambiguity, create focus, coordinate work, and keep internal and external stakeholders on track.
• Ability to build strong internal and external partnerships, collaborate effectively, and work across different business and functional areas.
• Strong industry knowledge, investment and analytical skills, and the ability to prioritize projects and tasks.
• Sound technical understanding of systems, data collection, and data delivery.
• Experience with JIRA, Confluence, and Salesforce.

Nice to have

• At least one additional European language.
• Previous client-facing experience.
• Familiarity with Agile and project management.

Culture & Benefits

• Hybrid work environment with regular in-person collaboration and four office days per week in most locations.
• International and collaborative environment with interaction across global colleagues and multiple business functions.
• Tools and resources to support meaningful collaboration with global colleagues.
• Additional benefits are available to enhance flexibility as needs change.