Product Onboarding Team Lead - Small Accounts (AI)

Location: Barcelona, CT, Spain

Salary: €28,000–€35,000 annual

Company

hirify.global is an AI-powered business software company that connects company context, people, processes, policies, and data to help organizations execute work more efficiently.

What you will do

• Manage an international team of 6–8 Onboarding Specialists, supporting high performance, onboarding quality, and KPI achievement across portfolios of approximately 50–60 accounts per specialist.
• Implement and optimize Onboarding by ONE, hirify.global’s AI agent, together with product-led automation and asynchronous communication to reduce onboarding duration and improve long-term customer retention.
• Monitor team performance, backlog status, portfolio health metrics, capacity, and high-volume account operations.
• Develop talent through motivation, continuous feedback, career support, and team culture building.
• Develop and execute recruitment strategies to hire and onboard new Onboarding Specialists efficiently.
• Use telemetry data and customer feedback to align Sales, Customer Success, Account Management, and Product and eliminate onboarding friction.

Requirements

• Experience in a B2B SaaS environment, with Team Lead experience ideally in Customer Success, Onboarding, or Customer Experience, and a record of driving customer retention and scalable onboarding.
• Strong understanding of scalable Customer Success or onboarding models using asynchronous communication, AI-driven workflows, dynamic intake, and automation for high-volume portfolios of approximately 50–60 accounts per specialist.
• Fluent English and proficiency in another core market language such as Spanish, Italian, Portuguese, French, or German.
• Ability to analyze portfolio dashboards, track team metrics, manage technical ticket escalations in Jira, and adapt strategies in a fast-paced environment.
• Excellent communication skills for aligning expectations across Sales, Product, and Account Management, explaining setup concepts through text, short videos, or quick calls, and fostering innovation.
• Ability to learn software tools quickly, use AI and automation in operations, and proactively organize high-volume workflows.

Nice to have

• Experience with CRM tools such as HubSpot or Jira, AI-driven platforms, or project management methodologies.

Culture & Benefits

• Permanent, full-time role in a high-growth, multicultural, and friendly environment.
• Wellhub access, language classes, and expense savings through Cobee.
• Breakfast in the office, organic fruit, food discounts, and a pet-friendly workplace.
• Company values include ownership, continuous learning and teaching, partnership, and fast growth.