Director, Clients, UK (AI Media)

Location: London, United Kingdom; UK-based role requiring the right to work in the United Kingdom. Hybrid work with teams in the office around four days a week.

Company

hirify.global is WPP’s AI-driven media operating unit, combining media, data, partnerships, and the WPP Open platform to deliver personalised media and measurable growth for major brands.

What you will do

• Act as a senior point of contact for clients, maintain satisfaction throughout the campaign lifecycle, and build trusted-partner relationships.
• Lead campaign and project delivery, including actionable briefs, tier 1 deliverable quality, status meetings, timelines, risks, and escalations.
• Coordinate local market teams, media and creative disciplines, Practices, external partners, and other stakeholders to deliver high-quality work.
• Manage forecasts, client budgets, workload implications, margins, and operational improvements in partnership with the account team and CFO.
• Identify organic growth opportunities across existing clients by understanding their business needs and challenges.
• Lead, motivate, mentor, and develop client services team members, including potential line management of 1–3 direct reports.

Requirements

• Proven and demonstrable experience at Account Director level or above in a media agency.
• Degree education or equivalent professional experience.
• Strong experience in client relationship and account management, written and verbal communication, collaboration, problem solving, and independent work.
• Ability to manage tight workback schedules, interlinked dependencies, multiple campaigns, deadlines, risks, and quality assurance.
• Strong collaboration skills across local markets, internal media and creative disciplines, and external partners.
• Solid understanding of digital marketing, including deep knowledge of digital media.
• Strong organisational skills, attention to detail, responsiveness, deadline focus, and quantitative reasoning.
• Strong financial management skills, including managing campaigns to budget and margin forecasts and identifying financial risks.
• Ability to lead by example, motivate and coach junior colleagues, delegate effectively, and maintain transparent communication.

Nice to have

• Experience working with large brand, direct response, and/or B2B media campaigns.

Culture & Benefits

• Open and supportive environment built on trust, respect, inclusion, creativity, collaboration, and connection.
• Opportunities for growth, development, professional connections, and learning across hirify.global and WPP networks.
• Employee resource groups, in-office team events, thought-leadership sessions, and milestone celebrations.
• Competitive medical, group retirement, vision, and dental insurance; significant paid time off; partner discounts; and employee mental health awareness days.
• Hybrid working approach with regular office collaboration, with flexibility or accommodations discussed during the interview process.