Senior Account Director (Digital Agency)

Location: London, United Kingdom — hybrid, with 2 days in the office.

Company

hirify.global is a global digital agency specialising in omnichannel search, social, creative content, insights, and performance technology for international clients.

What you will do

• Lead senior client relationships across assigned accounts and workstreams, acting as the senior day-to-day contact.
• Shape account strategy, long-term planning, QBRs, recommendations, and strategic direction with Strategy and Client Services leadership.
• Guide delivery teams, maintain quality standards, resolve challenging client situations, and ensure work remains aligned with client objectives.
• Identify retention, organic growth, strategic upsell, cross-market, and cross-office opportunities.
• Translate client objectives into measurable KPIs, monitor performance, forecast revenue, and identify risks and opportunities.
• Monitor budgets, profitability, resource allocation, revenue tracking, billing administration, and financial risks with Project Management, Operations, and Finance.

Requirements

• Ability to build and maintain strong relationships with senior client stakeholders and act as a trusted strategic advisor.
• Ability to understand client businesses, industries, competitors, commercial pressures, objectives, and challenges.
• Ability to lead difficult conversations, challenge client direction, reset expectations, and resolve misalignment with professionalism and empathy.
• Ability to develop strategic recommendations, account plans, QBRs, KPIs, forecasts, and business projections.
• Confidence leading senior-level commercial conversations, managing budgets, identifying growth opportunities, and addressing additional scope or budget changes.
• Ability to collaborate with Strategy, Client Services, Project Management, Operations, Finance, department leads, and senior management.
• Professionalism, integrity, respect, clear communication, constructive feedback, and awareness of team wellbeing.

Culture & Benefits

• Hybrid work in London with 2 days in the office.
• Work within a global, collaborative digital agency serving international clients.
• Values centred on striving for positive impact, acting together, kindness, and respect.
• Inclusive workplace welcoming a wide range of backgrounds, identities, and experiences.
• Commitment to collaboration, employee wellbeing, and ensuring every voice is heard.