Strategic Customer Engagement Manager

Location: Shanghai_Tianshan, China

Company

hirify.global provides high-quality content and structured capacity-building initiatives to support education and research.

What you will do

• Develop action plans with the RAD to build hirify.global advocacy across customer segments targeted in the go-to-market plan.
• Lead consultative engagements through capability assessments, needs analysis, and strategic planning.
• Support sales teams with business development planning and pre-sales consultation for strategic projects.
• Collaborate with Sales, Product, and Marketing to develop value stories, case studies, and success stories for China-region go-to-market objectives.
• Design and implement engagement strategies for large-scale deals and present strategic recommendations, business cases, and progress reports to senior management and key stakeholders.
• Act as a trusted advisor, expand adoption, monitor market and competitor trends, and ensure complex solutions are delivered successfully and on budget.

Requirements

• Experience leading strategic customer engagements and consultative assessments.
• Ability to conduct needs analysis, strategic planning, and pre-sales consultation.
• Ability to collaborate with Sales, Product, and Marketing teams on go-to-market initiatives.
• Ability to prepare and present strategic recommendations, business cases, and progress reports to senior stakeholders.
• Ability to design engagement strategies for large-scale deals and manage long-term customer relationships.
• Ability to monitor market trends, competitor activity, and customer feedback to optimize engagement.
• Ability to deliver complex solutions successfully and within budget.

Culture & Benefits

• Full-time employment in Shanghai, China.
• Country-specific benefits are provided based on location.
• Accessible hiring support and reasonable accommodations are available for candidates who need them.
• Equal opportunity employment practices apply.