Account Manager (Academic Publishing)

Location: Based in Hong Kong, within commuting distance of the Hong Kong office; hybrid work with at least three office or workplace days per week. The role requires the right to work and live in Hong Kong, regular territory travel, and travel to conferences and book fairs. Relocation support is not provided.

Company

Informa is a listed academic publishing, business intelligence, knowledge, and events group; Taylor & Francis produces peer-reviewed books and journals for academic and professional audiences.

What you will do

• Manage new and existing academic publishing customers across Hong Kong and Macau while achieving annual territory sales and profitability targets.
• Develop short-, medium-, and long-term territory strategies, identify new customers, and expand strategic partnerships and business opportunities.
• Conduct customer visits, close deals within defined timeframes, and build sustainable, profitable relationships with institutions, distributors, funders, and government bodies.
• Collaborate with Marketing, Editorial, Credit Control, Sales Support, and other departments to coordinate territory coverage and customer engagement.
• Maintain CRM data, report on market progress and trading conditions, and analyze products, customers, markets, competitors, and business trends.
• Customize sales documentation and promotional activities to maximize product sales, exposure, and commercial opportunities.

Requirements

• At least 3 years of demonstrated successful account management experience.
• Strong understanding of the academic publishing industry and academic content business models, including open access, journals, and eBooks.
• Previous successful sales experience with a record of managing high-pressure environments and meeting or exceeding ambitious revenue targets.
• Business acumen, including understanding the business implications of decisions, profitability orientation, and knowledge of markets and competition.
• Experience collecting, researching, analyzing, and synthesizing complex or diverse information.
• Strong consultative sales, stakeholder engagement, communication, listening, negotiation, analytical, resilience, adaptability, and problem-solving skills.
• Proactive, results-oriented approach and ability to build positive internal and external relationships while balancing team and individual responsibilities.
• Willingness to travel within the territory and to conferences and book fairs as required.
• Native-level Cantonese, fluent English, and basic conversational Mandarin; strong verbal and written Cantonese and English communication skills are essential.
• Competent user of the MS Office suite and other sales tools or systems.

Culture & Benefits

• Balanced hybrid working model with flexibility to work from home or remotely when not working in an office, workplace, or at a conference.
• 20 days of annual leave, prorated in the first year, plus an additional birthday day off.
• Four paid volunteering days annually, healthcare insurance with optional family participation at the employee’s expense, and annual health screening.
• Employee assistance programme with 24/7 well-being support and optical and medical care.
• Performance bonus and Share Match plan providing two free shares for each company share purchased.
• Inclusive workplace focused on diversity, accessibility, work-life balance, and employee development.

Hiring process

• Applications are shortlisted on a rolling basis, and interviews take place alongside advertising.
• Applications close on 30 October 2026.