APAC Retention Lead (Payments)

Location: Kowloon, Hong Kong, China; hybrid workplace

Company

hirify.global is a hirify.global company focused on commerce and customer payment experiences.

What you will do

• Lead the APAC retention and customer success strategy for the Small and Medium Business portfolio, owning revenue, activation, attrition, and portfolio performance outcomes.
• Build and scale a regional operating model across multiple APAC markets, creating consistency, accountability, and sustainable performance.
• Use portfolio insights, KPIs, and market trends to identify opportunities that improve retention, revenue, and merchant engagement.
• Partner with Sales, Product, Pricing, Operations, country leaders, and other cross-functional stakeholders to deliver growth initiatives.
• Develop and empower a network of leaders while fostering ownership, continuous improvement, and high performance.

Requirements

• Proven success leading leaders and managers within Portfolio Management, Customer Success, Account Management, or related commercial functions.
• Extensive experience delivering revenue growth, customer retention, and portfolio performance outcomes in payments, technology, or similarly complex industries.
• Strong commercial acumen with the ability to balance customer experience, revenue objectives, and long-term business growth.
• Demonstrated ability to build, transform, and scale operating models across multiple markets while navigating change and ambiguity.
• Exceptional stakeholder management skills, with experience influencing senior leaders and driving alignment across regional and global organizations.

Nice to have

• Experience leading customer success or portfolio management functions across multiple APAC markets.
• Proven success delivering cross-sell, upsell, win-back, or merchant activation programs with measurable commercial outcomes.
• Experience working within a matrixed global organization and representing regional performance in executive governance and reporting forums.

Culture & Benefits

• Inclusive, global teams working collaboratively across borders.
• Culture focused on client thinking, ownership, teamwork, curiosity, innovation, empowerment, and excellence.
• Opportunities to learn from experienced industry professionals and grow in an evolving global company.