Key Account Manager, Dairy

Location: Shanghai Hongqiao, China; hybrid working

Company

hirify.global develops flavors, fragrances, food ingredients, and health and biosciences solutions, with this role supporting its Food Ingredients business.

What you will do

• Build and maintain key customer relationships with accountability for revenue, profitability, and forecast accuracy.
• Drive dairy business growth in East China and manage commercial activities for assigned key accounts and distributors.
• Identify and develop new business opportunities across existing and prospective accounts.
• Coordinate technical and commercial solutions with technical, marketing, application, and other cross-functional teams.
• Monitor customer, market, competitive, and emerging opportunity developments and communicate actionable insights.
• Maintain pricing, forecasts, opportunity pipelines, customer call reports, and other sales information in commercial tools.

Requirements

• Bachelor’s degree or above in Food Science, Dairy Science, Business, or a related discipline.
• At least 3 years of relevant experience in sales, key account management, business development, or technical service within the food ingredients, dairy, or related industry.
• Proven ability to manage key accounts and develop long-term customer partnerships in China.
• Strong commercial awareness and the ability to understand customer needs and convert opportunities into business growth.
• Ability to analyze business and market information and communicate clear, actionable insights.
• Strong presentation, negotiation, interpersonal, and stakeholder-management skills.
• Ability to quickly understand and communicate commercial and technical information.
• Self-motivated, solution-oriented, comfortable working independently, and effective in a team.
• Good written and spoken English and Chinese communication skills.

Nice to have

• Experience in dairy ingredients, dairy applications, or dairy-related solutions.
• Established knowledge of the dairy market and customer landscape in East China.
• Experience managing distributor relationships alongside direct key accounts.
• Demonstrated success in developing new customers or expanding business within strategic accounts.

Culture & Benefits

• Work with innovative food and dairy solutions in a global organization.
• Collaborate with experienced commercial, technical, and application teams.
• Gain meaningful customer exposure and direct impact on business growth.
• Access continuous learning, development, and career progression opportunities.